Summary
Overview
Work History
Education
Skills
Accomplishments
"Smooth Operator" Award
Timeline
Generic

Kristen Suggs

Bentonville,AR

Summary

Customer service professional with proven track record in managing client interactions and optimizing service processes. Known for communication skills, adaptability, and strong focus on team collaboration to achieve outstanding results. Expertise in conflict resolution and effective communication ensures seamless service delivery.

Overview

3
3
years of professional experience

Work History

Customer Service Coordinator

Walmart Transportation, LLC
01.2024 - Current
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Coordinated shipping, and delivery schedules to ensure timely delivery of products to customers.
  • Collaborated with cross-functional teams to identify areas of improvement and implement effective solutions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.

Aviation Warehouse Worker

Bemco
09.2023 - 12.2023
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.

Server

Johnny Brusco's New York Style Pizza
01.2022 - 09.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.

Education

Pea Ridge High School
Pea Ridge, AR

Skills

  • Documentation skills
  • Complaint handling
  • Time management
  • Meticulous attention to detail
  • Microsoft outlook, word, and Excel
  • Customer service
  • Problem-solving
  • Customer focus
  • Clerical support
  • Call center experience
  • Customer relations
  • Excellent time management skills

Accomplishments

  • Won "Smooth Operator" award in 2025.

"Smooth Operator" Award

We hold a "Woscars" ceremony every year based off of the Oscars. We have categories for each award and all of the Customer service teams vote on who should win that certain award. The smooth operator award was for the person with the best phone communication skills and problem solving for the drivers/ suppliers. I was voted and won this award. 

Timeline

Customer Service Coordinator

Walmart Transportation, LLC
01.2024 - Current

Aviation Warehouse Worker

Bemco
09.2023 - 12.2023

Server

Johnny Brusco's New York Style Pizza
01.2022 - 09.2023

Pea Ridge High School

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