Summary
Overview
Work History
Education
Skills
Certification
Websites
References
Timeline
Generic

Kristen Suraci

Shelton,CT

Summary

Seasoned General Maager at CycleBar with a proven track record in operations management and visionary leadership. Excelled in branding, relationship building, and strategic marketing, driving significant business growth. Skilled in cross-functional team management and exceptional interpersonal communication, adept at fostering enduring customer relationships and empowering teams to achieve key performance indicators.

Overview

3
3
years of professional experience
1
1
Certification

Work History

General Manager

CycleBar
04.2023 - Current
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Analyzed market trends to inform business decisions and strategies.
  • Maintained alignment with industry regulations for operations.
  • Developed and sustained enduring customer relationships via effective account management.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Efficiently handled and resolved complaints while upholding exceptional service quality.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Ensured timely reordering of merchandise for consistent supply availability.
  • Tracked monthly sales to generate reports for business development planning.
  • Analyzed sales data to update a product or adjust marketing strategy.
  • Orchestrated marketing strategies to drive awareness of new offerings.
  • Generated steady engagement and potential leads through strategic social media initiatives.
  • Marketed products and services at tradeshows and promotional events.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Engaged customers and effectively determined their needs through excellent communication.
  • Administered employee discipline through verbal and written warnings.
  • Organized staff training sessions to promote adherence to organizational procedures.
  • Created recognition strategies to inspire employees in meeting company objectives.
  • Evaluated potential hires during the recruitment process to ensure role alignment.

Customer Account Specialist

EVO Systems LLC
12.2023 - 02.2025
  • Delivered knowledgeable assistance to effectively address customer concerns.
  • Supported sales team members to drive growth and development.
  • Handled tense customer situations with composure and friendliness.
  • Resolved inquiries efficiently via multiple communication channels.
  • Identified customer needs by asking questions and advising on best solutions.
  • Maintained accurate records of all client interactions using CRM software.

Realtor

The One Team at William Raveis
, CT
05.2022 - 04.2023
  • Strengthened industry knowledge by attending key events centered around real estate topics.
  • Facilitated deals between sellers, buyers and brokers for maximum profits.
  • Drafted purchase agreements, deeds, leases, and other legal documents for real estate transactions.
  • Prepared newly purchased homes for clients prior to arrival.
  • Facilitated effective communication among appraisers, title companies, lending bodies and inspectors to streamline the closing procedure.
  • Generated leads through networking activities, cold calling prospects, referrals.
  • Cultivated and upheld strong partnerships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
  • Planned events attracting potential buyers for properties.
  • Liaised with inspectors, lenders, and pest control companies to ensure compliance with purchase agreement terms.
  • Scheduled home viewings with potential buyers.
  • Explained financial requirements and analytical data to potential buyers and sellers.
  • Maintained current and accurate CRM database of prospective customers.
  • Guided clients on understanding market trends and local real estate conditions.

Education

Naugatuck Valley Community College
Waterbury, CT

Skills

  • Branding
  • Sales
  • Advertising and marketing
  • Purchasing and planning
  • Operations management
  • Relationship building
  • Exceptional interpersonal communication
  • Cross-functional team management
  • Visionary leadership

Certification

  • Real Estate License
  • CPR Certified

Websites

References

References available upon request.

Timeline

Customer Account Specialist

EVO Systems LLC
12.2023 - 02.2025

General Manager

CycleBar
04.2023 - Current

Realtor

The One Team at William Raveis
05.2022 - 04.2023

Naugatuck Valley Community College

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Kristen Suraci