Kristen Taft
Olathe,KS
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Home Health Aide
We Care Home Health Services
Olathe, KS
10.2023 - Current
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Prepared meals and snacks according to prescribed diets.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Administered medications as instructed by physician or nurse practitioner.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Engaged patients in recreational activities such as reading books or playing games.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
Home Health Aide
Windsor Place At Home Care
Shawnee, KS
08.2022 - 10.2023
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Prepared meals and snacks according to prescribed diets.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Assisted in ambulation and exercise routines for clients.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Engaged patients in recreational activities such as reading books or playing games.
Cashier
Wendys Restaurant
San Antonio, TX
06.2022 - 08.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained proper fryer temperature to ensure food safety standards were met.
- Monitored food during the cooking process to avoid burning and undercooking.
- Stocked work area with necessary supplies, such as oil and seasonings.
- Assisted in preparing menu items according to recipe specifications.
- Operated kitchen equipment, including deep-fryers, ovens, grills.
- Followed specific instructions from supervisors when preparing food items.
- Packaged menu items into bags or trays and placed drink orders into carriers to prepare food for customers.
Key Holder
Dollar General Store
Cando, ND
08.2018 - 06.2021
- Ensured store was opened and closed in a timely manner according to company policies.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Assisted customers with product selection and resolving complaints.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Identified potential shoplifters through observation of suspicious behavior or activities.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Verified accuracy of register tills at beginning and end of shift.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Replenished merchandise displays throughout the store as needed.
- Inspected physical condition of store premises to identify any maintenance issues.
- Enforced safety regulations within the store environment to protect both employees and customers.
Education
Associate of Applied Science - Accounting
ECPI University
Virginia Beach, VA06-2005
Associate of Arts - Paralegal
Johnson County Community College
Overland Park, KSSkills
- Customer experience management
- Call handling
Timeline
Home Health Aide
We Care Home Health Services
10.2023 - Current
Home Health Aide
Windsor Place At Home Care
08.2022 - 10.2023
Cashier
Wendys Restaurant
06.2022 - 08.2022
Key Holder
Dollar General Store
08.2018 - 06.2021
Associate of Applied Science - Accounting
ECPI University
Associate of Arts - Paralegal
Johnson County Community College
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