Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristen Tanner

Timmonsville,SC

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

6
6
years of professional experience

Work History

Receptionist

Hometown Urgent Care
06.2023 - Current
  • Answer telephone, take messages for nurses and provider, and submit prescription refill request.
  • Check patients in and out.
  • Take payments for services provided.

Customer Service Representative

Sitel
01.2023 - 03.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Afternoon 3K/4K Teacher/Assistant/Floater

Thursday's Child
08.2022 - 12.2022
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Handed out classroom materials, like pencils, paper, and crayons.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.

Student Data Manager

West Florence High School
07.2020 - 06.2022
  • Entered EFA/EIA data into PowerSchool for all students.
  • Handled all PowerSchool and Attendance inquires.
  • Answered phones and transferred calls to the appropriate person.
  • Signed students in/out of school, making sure to verify all sign out notes with parents.
  • Verified all data for 45-day and 180-day reporting before being sent to the State Department of Education.
  • Entered all transcripts for new students.

Clerical Associate

McLeod Pediatric Orthopedics
04.2019 - 03.2020
  • Scheduled appointments for all new fractures and referrals.
  • Took payments for services rendered.
  • Printed dictation from nuanace, verified for accuracy, and scanned into the Electronic Medical Records system.
  • Checked patients in upon arrival and checked patients out after services.
  • Answered phones and took detailed messages.

Unit Secretary

McLeod ER
06.2018 - 04.2019
  • Managed incoming calls and directed to appropriate department.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Contacted patient's physicians to admit patients at the request of the ER provider.
  • Booked patients' bed in teletracking.
  • Added orders in Sorian for physicians.
  • Ordered trays from the cafeteria for patients.
  • Sent pages and consults to admitting physicians.
  • Delivered messages to nurses and providers as needed.

Technology Assistant

South Florence High School
08.2017 - 06.2018
  • Monitored students in the computer lab.
  • Assisted students and teachers with chromebook, computer, smart board, and projector issues.
  • Helped with MAP and EOC testing.
  • Distributed and collected chromebooks.
  • Ran telemedicine machine.
  • Covered the front desk and classrooms as needed.

Education

Medical Billing & Coding -

Purdue University Global
Remote
06.2021

Skills

  • Billing and Payment Processing
  • Prioritization
  • Administrative and Clerical Support
  • Visitor Check-In
  • Making Appointments
  • Answer Telephone Calls
  • Microsoft Office
  • Correspondence and Office Documents
  • Patient Information Collection
  • Organization Skills
  • Office Equipment Operation
  • Verbal and Written Communication
  • Data Inputting

Timeline

Receptionist

Hometown Urgent Care
06.2023 - Current

Customer Service Representative

Sitel
01.2023 - 03.2023

Afternoon 3K/4K Teacher/Assistant/Floater

Thursday's Child
08.2022 - 12.2022

Student Data Manager

West Florence High School
07.2020 - 06.2022

Clerical Associate

McLeod Pediatric Orthopedics
04.2019 - 03.2020

Unit Secretary

McLeod ER
06.2018 - 04.2019

Technology Assistant

South Florence High School
08.2017 - 06.2018

Medical Billing & Coding -

Purdue University Global

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Kristen Tanner