Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kristen L. Jones

Niskayuna,NY

Summary

Corporate Director with nearly 20 years of experience in front-of-house management and 10 years in culinary operations, recognized for driving strategic initiatives that enhance growth and foster innovation. Proven leadership abilities contribute to developing a culture of excellence, supported by expertise in training supervision and resource procurement. Notable achievements include implementing successful programs that optimize operational efficiency and elevate customer satisfaction. Aiming to leverage diverse skills to further advance organizational objectives in dynamic environments.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Manager & Corporate Director

Bowled co.
Schenectady, NY
07.2021 - Current
  • Guaranteed excellence in food service standards.
  • Managed payroll operations for employees across various locations.
  • Oversaw recruitment and onboarding of employees.
  • Coordinated efforts with marketing personnel for successful events.
  • Collaborated with food distributors and owners to adhere to budget constraints.
  • Conducted in-depth training sessions for new franchise owners.
  • Supervised multiple store environments.

Executive Chef & Manager

Fin-your fishmonger
01.2018 - 01.2021
  • Oversaw everyday tasks involving a team of 6 retail workers and 2 kitchen assistants.
  • Provided hands-on training to recently onboarded culinary staff.
  • Maintained strict sanitation procedures.
  • Designed unique weekly specials.
  • Handled inventory tracking for weekly food and pantry supplies.

Culinary instructor

Emma Willard Summer Camp
06.2018 - 08.2018
  • Ensured safety and engagement of 40 children under age 12 each day.
  • Maintained food safety during setup and breakdown of classroom and kitchen.

Kitchen Assistant

The White Apron
01.2015 - 01.2018
  • Directed setup and breakdown of kitchen.
  • Handled inquiries and resolved issues efficiently.
  • Managed catering operations efficiently.
  • Served as support for business owner.

Closing Manager

Jack's Oyster House
08.2007 - 01.2016
  • Supported Head Chef during special events.
  • Organizing seating arrangements for customers.
  • Responsible for customer satisfaction
  • Resolved hospitality issues as they occurred
  • Directed team of 10+ staff during operational hours.
  • Help assist in development and design of menu
  • Ensured accurate cash handling during end-of-day procedures.

Education

Culinary Arts A.O.S. - Baking Concentration

SUNY Schenectady County Community College
05.2015

Niskayuna High School -

Niskayuna High School
01.2003

Skills

  • Customer Service
  • Operations management
  • Staff training and development
  • Business development
  • Staff development
  • Kitchen Operations
  • Resource Procurement
  • Inventory
  • Special Events/ Catering
  • Safety & Sanitation Protocols
  • Payroll Administration
  • HR Operations Management
  • Marketing
  • Budget Oversight
  • Store Launch Coordination
  • Compliance

Certification

ServSafe, 01/01/14, 01/01/20, 03/01/25

References

  • Dana Brescia, 518.605.2072, Former Employer
  • Tina Mazzucco, 518.526.3560, Mentor
  • Kelsey Rrugeja, 518.598.8413, Former Employee

Timeline

Manager & Corporate Director

Bowled co.
07.2021 - Current

Culinary instructor

Emma Willard Summer Camp
06.2018 - 08.2018

Executive Chef & Manager

Fin-your fishmonger
01.2018 - 01.2021

Kitchen Assistant

The White Apron
01.2015 - 01.2018

Closing Manager

Jack's Oyster House
08.2007 - 01.2016

Culinary Arts A.O.S. - Baking Concentration

SUNY Schenectady County Community College

Niskayuna High School -

Niskayuna High School

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Kristen L. Jones