Kristen Taylor
Grand Prairie
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Lyft And Uber
Remote
03.2023 - Current
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Investigated and resolved customer inquiries and complaints quickly.
- Streamlined call center processes for improved efficiency and reduced wait times.
Payroll Administrator
Vibez
01.2022 - 02.2023
- Streamlined payroll processes by implementing efficient software and automation tools.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Ensured timely salary disbursements for employees, maintaining strict adherence to company policies and deadlines.
- Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
Picker / Packer
Addecco Staffing
04.2020 - 12.2022
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Streamlined warehouse operations through efficient organization of products and inventory management.
- Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
CEO
The Beaute Lounge 101
04.2018 - 03.2020
- Increased company revenue by implementing innovative business strategies and expanding product offerings.
- Developed and executed comprehensive marketing campaigns, driving significant growth in customer base.
- Boosted salon revenue through effective marketing strategies, including social media promotion and targeted advertising campaigns.
- Developed a loyal client base by consistently delivering high-quality services and fostering positive relationships with customers.
- Implemented stringent hygiene and safety protocols to maintain a clean, safe environment for both clients and employees.
- Maintained accurate financial records through diligent bookkeeping practices, enabling informed decision-making regarding business operations.
- Enhanced overall salon aesthetics by overseeing regular interior updates, creating a welcoming atmosphere for clients.
- Negotiated favorable contracts with suppliers and vendors, ensuring cost-effective procurement processes.
- Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
Mobile Phlebotomist
TCF
05.2016 - 01.2017
- Enhanced patient comfort by establishing rapport and providing clear explanations of procedures.
- Improved efficiency with accurate and timely completion of blood draws and specimen labeling.
- Maintained a high level of accuracy in performing venipunctures for diverse patient populations, including infants, elderly patients, and those with challenging veins.
- Increased patient satisfaction by addressing concerns and answering questions related to the phlebotomy process.
PSR
Prospect Airline Services
05.2014 - 05.2016
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Streamlined office processes for efficiency, resulting in reduced wait times for clients.
- Provided support during high-stress situations, helping clients remain calm while finding effective solutions to their problems.
- Identified needs and coordinated plans for travel and out-of-town functions.
Education
Phlebotomy
Texas School Of Phlebotomy
Mansfield, TX04.2016
GED -
Bill J. Priest
Dallas, TX07.2013
Skills
- Attention to Detail
- Organization
- Dependable and Responsible
- Problem-Solving
- Interpersonal Communication
- Active Listening
- First Aid/CPR
- Organization and Time Management
- Verbal Communication
- Customer Relations
Certification
- PT - Phlebotomy Technician
Timeline
Customer Service Representative
Lyft And Uber
03.2023 - Current
Payroll Administrator
Vibez
01.2022 - 02.2023
Picker / Packer
Addecco Staffing
04.2020 - 12.2022
CEO
The Beaute Lounge 101
04.2018 - 03.2020
Mobile Phlebotomist
TCF
05.2016 - 01.2017
PSR
Prospect Airline Services
05.2014 - 05.2016
Phlebotomy
Texas School Of Phlebotomy
GED -
Bill J. Priest
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