Kristen Taylor
Philadelphia,PA
Summary
Billing professional with solid background in financial operations and client account management. Proven ability to streamline billing processes, ensure accuracy, and meet tight deadlines. Strong focus on team collaboration and delivering consistent results, adapting seamlessly to changing needs. Skilled in using billing software, resolving discrepancies, and maintaining strong client relationships.
Overview
14
14
years of professional experience
Work History
Senior Billing Representative
Temple University, Kornberg School Of Dentistry
03.2023 - Current
- Manage manual and electronic billing processes for the Kornberg School Of Dentistry Clinics
- Reconcile payments received against outstanding invoices, maintaining detailed records of transactions.
- Coordinated monthly billing cycles to facilitate prompt payment from clients.
- Monitor account activity regularly for early detection of potential credit risks or collection issues.
- Verification of patient insurance and demographic information
- Post payments from dental providers
- Provides information to patients as needed
- Obtain patient employment and income information to determine eligibility for discounted treatment for dental services
- Perform cashier duties including accepting payments and navigating various payment types
- Assist in other areas of the school as needed
- Submit/retrieve preauthorizations for dental procedures
- Extensive knowledge of dental insurance
- Follow up on denied claims or claims requiring additional information
Patient Access Representative
Lankenau Medical Center
11.2019 - 11.2022
- Operated scheduling software to coordinate patient appointments, optimizing clinic workflow and minimizing wait times.
- Verified patient demographics and updated records to maintain accurate and current information.
- Resolved patient inquiries regarding insurance and billing, providing clear and concise information.
- Handled confidential patient information with discretion, adhering to privacy regulations and policies.
- Resolved patient financial issues with guidance from documented guidelines and procedures
- Verified patient insurance coverage
- Process cash and credit/debit payments
- Obtain referrals from patient insurances to perform various medical procedures
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
Inpatient Unit Clerk
Children's Hospital of Philadelphia, CHOP
09.2015 - 10.2019
- Expedited order processing for lab work or imaging studies by correctly entering requests into computer systems in a timely manner.
- Organized and maintained patient chart filing systems to promote quick data finding for staff
- Contributed to a safe and clean environment by maintaining an organized unit, tracking supplies, and reporting any maintenance issues.
- Enhanced patient privacy by understanding and adhering to HIPAA regulations in all aspects of the unit clerk role.
- Processed requests for medical records and patient information
- Greeted visitors and initiated triage processes for clients to streamline patient flow
- Served as an essential point of contact between physicians, nurses, therapists, social workers, case managers, families, patients resulting in smooth and efficient care coordination.
- Maintained accurate patient census data for proper billing purposes, avoiding costly errors or disputes with insurance providers.
- Maintained patient demographic and financial aspects in Epic
Patient Access Representative
University of Penn Hospital
05.2011 - 06.2014
- Operated scheduling software to coordinate patient appointments, optimizing clinic workflow and minimizing wait times.
- Verified patient demographics and updated records to maintain accurate and current information.
- Resolved patient inquiries regarding insurance and billing, providing clear and concise information.
- Utilized insurance verification tools to confirm patient eligibility and coverage, reducing claim rejections.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
Education
High School Diploma -
Parkway West High School
3833 Walnut St Philadelphia PA, 1913906-2007
Skills
- Effective problem solving
- Time management mastery
- Process improvement strategies
- Conflict resolution techniques
- Project management experience
- Expert billing knowledge
- Team leadership experience
- Financial reporting expertise
- Problem-solving
- HIPAA compliance
- Verbal and written communication
- Decision-making
- Claim submission
- Claims processing
- Patient account management
- Insurance verification
- Account reconciliation
Timeline
Senior Billing Representative
Temple University, Kornberg School Of Dentistry
03.2023 - Current
Patient Access Representative
Lankenau Medical Center
11.2019 - 11.2022
Inpatient Unit Clerk
Children's Hospital of Philadelphia, CHOP
09.2015 - 10.2019
Patient Access Representative
University of Penn Hospital
05.2011 - 06.2014
High School Diploma -
Parkway West High School
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