Detail-oriented Customer Service Representative adept at resolving inquiries efficiently and adhering to FMCSA regulations. Committed to effective communication and problem-solving, ensuring customer satisfaction and operational excellence.
Work History
Customer Service Representative
1 Year 3 Months
Senture, LLC | 05.2025 - Current
Resolved customer inquiries efficiently and with knowledge applicable to the FMCSA.
Provided registration details and instructions.
Documented interactions accurately in CRM system in accordance with contract requirements.
Substitute Teacher
3 Months
Rockcastle County Schools | 02.2025 - 05.2025
Delivered engaging lesson plans aligned with curriculum standards and student learning objectives.
Adapted instructional methods to accommodate diverse learning styles and needs within classroom settings.
Managed classroom behavior effectively, fostering a positive and respectful learning environment.
Collaborated with teachers to facilitate smooth transitions during absences, maintaining instructional continuity.
Substitute Teacher
Pulaski County Schools
Education
High School Diploma
Rockcastle County High School | Mount Vernon | 05-2020