Summary
Overview
Work History
Education
Skills
Timeline
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Kristen Tennyson

Casper,WY

Summary

Compassionate and highly skilled bartender with over ten years of extensive experience in dynamic hospitality environments, including high-volume bars and upscale restaurants.


Renowned for cultivating a warm and inviting atmosphere that not only enhances the guest experience but also promotes customer loyalty and repeat business.


Demonstrates exceptional proficiency in mixology, with an extensive repertoire that includes crafting both classic cocktails and innovative signature drinks, utilizing a deep understanding of flavor profiles and ingredient pairing.


Possesses exemplary communication and interpersonal skills, facilitating meaningful interactions with patrons and ensuring their needs are met promptly and effectively.


Adept at managing busy service periods with unwavering composure and efficiency, skillfully multitasking to deliver timely and accurate orders.


Recognized for strong conflict resolution abilities, effectively addressing customer concerns and diffusing challenging situations with professionalism and empathy.


Committed to maintaining rigorous standards of cleanliness and organization, overseeing the preparation and presentation of beverages to uphold the establishment’s reputation for quality.


Actively collaborates with team members, including bar staff and kitchen personnel, to ensure seamless operations and a cohesive service experience.


Dedicated to continuous learning and improvement within the craft, always seeking to expand knowledge of spirits, wines, and emerging trends in the beverage industry.

Overview

13
13
years of professional experience

Work History

Bartender

The Gaslight Social
04.2024 - 02.2025

- Successfully served a high volume of customers during special events, busy nights, and weekends, delivering exceptional service even during peak times.

- Managed cash handling duties with precision and responsibility, ensuring accurate accounting and reconciliation at the end of each shift.

- Executed comprehensive opening and closing duties, including printing sales reports and preparing cash drawers to maintain operational efficiency.

- Proficiently opened or closed the bar according to established procedures, ensuring all preparations were in place for smooth operations during each shift.

Bartender/Barista Shift Lead

Mariott Hotel
06.2023 - 10.2023

- Delivered prompt and efficient service to customers while implementing innovative strategies to eliminate delays and enhance the overall experience.

- Maintained a pristine and fully operational environment by restocking and thoroughly cleaning stations and facilities.

- Skillfully addressed and resolved customer concerns with professionalism and tact, fostering high levels of satisfaction and encouraging repeat business.

- Mastered an extensive range of specialty drink recipes and ingredients, ensuring high-quality beverage preparation.

- Provided comprehensive training, scheduling, and supervision of barista staff to uphold store policies and optimize operational efficiency.

- Gained hands-on experience in the kitchen, bar area, and Starbucks, showcasing versatility and adaptability.

- Expertly controlled food costs and managed inventory, driving profitability and efficiency within the operation.

Server

Ihop
10.2019 - 07.2022

- Trained new employees, ensuring they were well-equipped to provide high-quality service and adhere to operational standards.

- Participated in conveying specials, promotions, and advertising, effectively engaging customers and boosting sales.

- Handled all front-of-house operations, ensuring smooth service delivery and customer satisfaction.

- Placed orders and served food and beverages, maintaining prompt service while focusing on customer needs.

- Explained daily specials and answered menu-related questions, enhancing guests' dining experience through knowledgeable recommendations.

- Removed dirty dishes and glasses from tables, maintaining cleanliness and a welcoming atmosphere.

- Prepared itemized checks and accepted payments, ensuring efficiency in the checkout process.

- Oversaw food handling responsibilities and provided guidance to other servers on service techniques and standards.

- Seated customers promptly by expertly managing reservations and waitlists to minimize wait times.

- Upsold high-profit items, such as appetizers and mixed drinks, successfully enhancing overall sales numbers.

- Displayed enthusiasm and promoted excellent service to customers, which increased referrals and walk-in business.

- Answered customer questions and recorded order information accurately, ensuring satisfaction with every interaction.

- Collected payment for food and drinks served, balanced cash receipts, and maintained an accurate cash drawer.

- Maintained thorough menu knowledge to answer questions about item sourcing, ingredients, and cooking methods comprehensively.

Server/Bartender

Applebees
09.2014 - 06.2018

- Gained comprehensive experience in multiple roles over four years, contributing to excellent operational flow and customer satisfaction.

- Provided outstanding bar service by creating a welcoming atmosphere and engaging with customers to enhance their experience.

- Expertly crafted a diverse array of cocktails and beverages, personalizing drinks to meet customer preferences and ensuring high-quality presentation.

- Maintained an organized and clean bar area, adhering to health and safety regulations while restocking supplies to ensure smooth service.

- Handled customer inquiries and resolved complaints promptly and professionally, contributing to a loyal customer base.

- Collaborated with kitchen staff to coordinate food and drink pairings, enhancing the overall dining experience for patrons.


Assistant Manager

Village Inn
09.2011 - 08.2014

- Successfully managed the opening of the Downtown Village Inn in Casper, collaborating with corporate trainers to establish operational standards and staff training protocols.

- Conducted interviews and trained new servers, ensuring they received comprehensive onboarding to promote consistent service quality.

- Managed daily paperwork, including employee schedules, termination paperwork, and various administrative tasks to maintain accurate records.

- Oversaw floor operations, providing leadership and support while waiting tables to deliver exceptional customer service.

- Developed and implemented training programs for new hires, enhancing team productivity and engagement.




Education

Pre-Nursing/Psychology -

Casper College
Casper, WY

General High School Curriculum -

Casper College
Casper, WY

Skills

    Mixology Expertise: Proficient in crafting classic and contemporary cocktails, understanding flavor profiles, and utilizing various techniques
    Customer Service: Strong ability to engage with customers, create a welcoming atmosphere, and build rapport to enhance their experience
    Communication Skills: Effective verbal communication to take orders clearly, provide recommendations, and resolve any issues swiftly
    Time Management: Ability to handle busy shifts, multitask efficiently, and prioritize tasks to ensure timely service
    Attention to Detail: Careful in measuring ingredients, garnishing drinks, and maintaining the cleanliness and presentation of the bar
    Product Knowledge: In-depth understanding of different types of spirits, wines, and beers, as well as their origins and specific uses
    Cash Handling: Experience managing cash registers, processing payments, and maintaining accurate financial records
    Conflict Resolution: Skillful in diffusing tense situations and managing difficult customers while maintaining professionalism
    Team Collaboration: Works well in team settings, coordinating with kitchen staff and other bartenders to ensure smooth operations
    Adaptability: Quick to adapt to changing environments, new menus, or customer preferences, maintaining a positive attitude under pressure

Timeline

Bartender

The Gaslight Social
04.2024 - 02.2025

Bartender/Barista Shift Lead

Mariott Hotel
06.2023 - 10.2023

Server

Ihop
10.2019 - 07.2022

Server/Bartender

Applebees
09.2014 - 06.2018

Assistant Manager

Village Inn
09.2011 - 08.2014

General High School Curriculum -

Casper College

Pre-Nursing/Psychology -

Casper College
Kristen Tennyson