Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kristen Terrell

Kristen Terrell

Plant City,FL

Summary

Result-driven Customer Service Tep with strong background in customer service, financial planning and sales. Agile with excellent communication and analytical skills and in-depth understanding of financial products and services. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in insurance, customer service or financial positions

. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Financial Services Representative

Watson Clinic, LLC
08.2019 - Current
  • Inbound/Outbound calls helping patients understand how insurance has processed their medical claims
  • Process payments
  • File claims to insurance
  • Create financial payment plans
  • Create insurance profiles and check insurance eligibility
  • Offered competitive commercial banking solutions and retail financing options.
  • Followed up with customers about resolved issues to maintain high standards of customer service

Insurance Provider Representative

Ironbow Technologies For Carefirst BCBS
02.2017 - 06.2019
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promoted from Representative to floor support
  • Promoted to Provider services

Team Lead/Supervisor

Sykes Enterprises For AT&T
12.2012 - 02.2017
  • Developed and implemented customer service policies to enhance satisfaction.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Achieved results by working with staff to meet established targets.

Education

High School Diploma -

Durant High School
Plant City, FL
05.2003

Skills

  • Sales Goals
  • Information Gathering
  • Account Documentation
  • Account Retention
  • Insurance Industry Knowledge
  • Customer Relationship Management
  • Financial Services
  • Service Sales

Timeline

Financial Services Representative

Watson Clinic, LLC
08.2019 - Current

Insurance Provider Representative

Ironbow Technologies For Carefirst BCBS
02.2017 - 06.2019

Team Lead/Supervisor

Sykes Enterprises For AT&T
12.2012 - 02.2017

High School Diploma -

Durant High School
Kristen Terrell