Kristen Teubert

I have owned and operated ASK Appraisals since 2010, a full-service Residential Appraisal firm. I maintain relationships with clients consisting of Banks, Mortgage Lenders, AMC companies, REO companies, Real Estate agents, Lawyers, and the general public. Over the past 14 years I have had 1-2 employees that I have supervised and trained on varies levels. Additional tasks and duties include.

• Complete appraisals according to Federal and USPAP guidelines.
• Maintain up-to-date knowledge of local market information.
• Stay current with different lender standards and documentation requirements.
• Ensured a valuable understanding of local areas and what properties were worth by using strong research skills.
• Educated clients on current real estate market and answered any questions.
• Maintained high referral rates and exceptional feedback from previous clients.
• Coordinate appointments with clients.
• Appraise Single Family properties as part of real estate transactions or legal proceedings.

• Managed multiple projects simultaneously, prioritizing tasks based on deadlines and client needs to maintain a successful track record of timely deliverables.
• Ensured equitable property valuations, diligently adjusting for unique property features and conditions.
• Conducted detailed site visits to ensure comprehensive understanding of property conditions for accurate assessment.
• Handled both Residential & Commercial Real Estate assessments.

• Completed comprehensive property inspections for accurate and reliable valuation assessments.
• Increased report consistency through meticulous attention to detail during data collection and analysis.
• Streamlined workflow processes by implementing efficient organization techniques and documentation strategies.
• Collaborated with real estate agents, lenders, and homeowners to gather essential information for appraisals.
• Contributed to policy discussions, offering expert insights to refine assessment standards and practices.
• Developed relationships with local government officials, realtors, and taxpayers to facilitate communication and promote transparency throughout the assessment process.

• Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.
• Created and managed electronic customer records, encompassing data entry and administrative functions related to the appraisal process.
• Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
• Mitigated regulatory risks by ensuring program requirements adhered to the USPAP, FHA/HUD, Fannie Mae & Freddie Mac compliance standards.
• Organized software licenses and handled all system updates.
• Monitored and controlled office inventory to ensure adequate supply levels, timely product ordering and efficient management of company resources.
• Scrutinized properties, both new and existing and kept a record of distinguishing traits for each one.
• Ensured a valuable understanding of local areas and what properties were worth by using strong research skills.
• Assisted homeowners in understanding the appraisal process, mitigating concerns and providing clarity on valuation factors impacting their property value.
• Collaborated with real estate agents, lenders, and underwriters to ensure a seamless transaction process for all parties involved.
• Improved turnaround time for appraisals by efficiently managing workload and prioritizing assignments.
• Provided comprehensive support to legal professionals during litigation proceedings involving property valuations.
• Maintained close collaboration with financial institutions to provide timely and accurate information for mortgage lending decisions.

• Utilized prearranged lesson plans for existing classes.
• Managed daily classroom functions to promote positive learning outcomes.
• Promoted learning by leveraging a range of traditional and modern strategies.
• Mentored, tutored, and instructed students in need of additional support.
• Updated attendance, grades, and other required documentation.
• Educated learners in various subjects in the elementary classroom environment and ensured seamless transition when the head teacher was unavailable.
• Designed lesson plans focused on age and level-appropriate material.

• Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
• Trained 4 new employees each quarter in procedures and policies in order to maximize team performance.
• Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently.
• Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
• Provided top quality control to eliminate downtime and maximize revenue.
• Reduced process lags and effectively trained staff on customer satisfaction protocols and first call resolution best practices.
• Interfaced with cross-functional support groups to manage daily operations.
• Communicated policy updates and information to team to enhance goal efficiency.
• Facilitated individual coaching sessions with CSRs to realign productivity goals.
• Managed 12+ employees, including scheduling for frontline, tier I and tier II agents and product specialists to ensure optimal productivity.
• Successfully managed multiple priority tasks while maintaining excellent attention to detail under tight deadlines.
• Maintained high-quality standards by regularly monitoring calls and providing constructive feedback to team members.
• Delivered constructive call process feedback.