Kristen Thomas
Dawsonville,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Customer service agent
Oceane Marine Shipping Inc, Ga
Cumming
01.2019 - Current
- Data entry
- Responsible for answering a high volume of incoming calls with an emphasis on problem solving and diffusing highly stressful scenarios
- Coordinates the transportation of vehicles for both roll on roll off services as well as containerized shipments
- Maintains daily inventory of fleet
- Verifies shipping documentation to align with customs clearance regulations
- Facilitates payment and invoicing for ocean freight and inland services
- Resolves customs rejections, CBP holds, and any other issues that may arise during the shipment process
- Ensures that shipments comply with customs regulations
- Negotiates with carriers for cost efficient inland rates
- Coordinates vehicle repairs when needed
- Provides tracking and updates for all shipments
- Communicates with clients, vendors, and other agencies to coordinate shipping
- Updates weekly steamship line sailing schedules and assists with rolling bookings to align with vessel dates.
Office Administrator / Receptionist
Beacon Hill Staffing
Sugar Hill, GA
02.2017 - 03.2019
- Responsible for answering all incoming calls, screening and transferring to the appropriate party
- Opens all incoming mail and packages as well as coordinates all outgoing shipments
- Maintains ordering and organization of all office and cleaning supplies as well as food and drink vending
- Demonstrates efficiency in Microsoft Outlook, Excel, Word and Power Point
- Coordinates all office maintenance needs and repairs
- Data input, researching, composing documents, reports and filing
- Coordinated company events and assisted in all employee functions
- Maintained organization and cleanliness within the office
- Operates all office security cameras and monitoring of all footage
- Coordinates catering for all meetings and special occasions including executive meetings or office potlucks
- Responsible for maintaining calendars and scheduling for all conference rooms as well as the day-to-day schedule for the CEO
- Manages janitorial crew and all cleaning responsibilities
- Assist in personal tasks for the CEO including but not limited to; planning of children’s birthday parties, scheduling family vacations, filing of household utilities, placing service calls and ordering of personal items
- Coordinates personal and business travels for executive staff
- Maintains ordering of employee gifts for special occasions such as birthdays, weddings, birth announcements and condolences.
Education
LANIER TECHNICAL COLLEGE
Dawsonville, GASkills
- Information Verification
- Inbound Call Management
- De-Escalation Techniques
- Outstanding communication skills
- Delivery Tracking
- Customer Relations
- Problem Resolution
- Billing Inquiries
- Upselling
- Documentation And Reporting
- Payment Processing
- Complaint Handling
- Customer Service
- File Management
- Call Control
Additional Information
- LICENSES AND CERTIFICATIONS , CPR and First Aid
Timeline
Customer service agent
Oceane Marine Shipping Inc, Ga
01.2019 - Current
Office Administrator / Receptionist
Beacon Hill Staffing
02.2017 - 03.2019
LANIER TECHNICAL COLLEGE
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