KRISTEN THOMAS
Huntsville,TX
Summary
Experienced operations and compliance professional with over 10 years in program coordination and regulatory monitoring. Developed recordkeeping systems and aligned operations with policy and service goals. Led training initiatives to enhance staff performance and engagement. Strong problem-solver committed to fostering collaboration and achieving team success.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Elementary Reading Tutor (Part-Time / Contract)
SUMMER LEARNING CENTER – HUNTSVILLE BOYS & GIRLS CLUB
Huntsville, TX
09.2026 - Current
- Administer structured reading development and academic interventions to enhance student engagement in after-school programming.
- Track student progress and behavioral analytics, using individualized dashboards to adjust learning strategies for improved retention.
- Reinforce participation metrics and routine accountabilities, fostering a collaborative environment to boost student confidence and improve cohort outcomes.
Digital Online Shopper
WALMART
Conroe, TX
01.2020 - Current
- Selected items for customer grocery orders using handheld scanning systems. using Walmart handheld scanning systems.
- Inspected and selected high-quality fresh produce for grocery orders. and packaged items following Walmart quality standards.
- Replaced unavailable items with approved alternatives to maintain customer satisfaction.
- Executed high-volume consumer order processing and logistics routing, reviewing and preparing inventory items for timely pickups.
- Leveraged specialized computer infrastructure and technology ecosystems to optimize inventory counts and fulfill custom order requests.
Site Coordinator / Program Specialist
COMMUNITIES IN SCHOOLS OF EAST TEXAS – HUNTSVILLE HIGH SCHOOL
Huntsville, TX
08.2023 - 01.2026
- Audited program metrics and compliance indicators, utilizing continuous monitoring frameworks to guide caseload individuals to an 87% academic improvement rate and an 82% attendance improvement rate by academic year-end.
- Analyzed historical performance trend datasets to implement campus-wide targeted interventions, contributing to a 2% to 3% annual increase in overall campus compliance and attendance benchmarks.
- Executed high-volume case file operations and compliance tracking for caseload of 85 to 100 students, achieving 100% data integrity within centralized Skyward and TEA platform databases.
- Designed and operationalized a community resource infrastructure from scratch, establishing rigid compliance workflows for a campus food bank program supporting over 250 families monthly with bi-monthly resource distributions.
- Enforced cross-agency compliance and resource alignment as board representative across multiple Huntsville-Walker County Coalitions and Families and Communities Coalition of East Texas, aligning operational services with regional guidelines during leadership retreats and strategic planning sessions.
- Managed full-cycle volunteer recruitment and onboarding, ensuring safety standard compliance while training external staff on inventory controls and operational workflows.
- Utilized Skype and Microsoft platforms to coordinate monthly large-scale cultural events, maintaining data trails and compliance reports for cross-functional corporate and non-profit stakeholders.
Group Home Residential Staff (Overnight)
CREIGHTON OAKS
, Texas
06.2023 - 08.2023
- Oversaw operations of overnight youth facility, ensuring compliance with Texas DFPS safety policies, licensing requirements, and crisis management protocols to maintain a safe environment.
- Recorded shift behavioral data and audit logs, supporting life-skills and social-service education modules for resident youth populations.
- Executed daily operational tasks with attention to detail.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Residential Supervisor (Overnight)
RITE OF PASSAGE – GULF COAST TRADES CENTER
, Texas
12.2021 - 05.2023
- Directed overnight personnel deployment, shift workflows, and facility safety measures to ensure regulatory compliance with licensing parameters.
- Generated high-stakes regulatory documentation, including critical incident reports, personnel evaluations, and shift safety audits, demonstrating autonomous judgment in compliance.
- Oversaw daily house routines to ensure a structured environment for residents.
- Conducted regular assessments of safety, security, and dormitory behavior to maintain a secure living environment. across Gulf Coast Trades Center
- Documented incidents, shift notes, and resident concerns in facility records
Master Merchandiser / Project Coordinator
NEPTUNE RETAIL SERVICES / DRIVELINE RETAIL MERCHANDISING
, Texas
10.2018 - 06.2022
- Coordinated retail project pipelines across multiple territories, executing visual layouts, schematics, planograms, and inventory tracking resets to ensure compliance with brand standards.
- Executed store resets and planograms for Driveline Retail Merchandising accounts.
- Merchandised shelves, endcaps, and displays for Neptune Retail Services locations.
- Audited on-site placement requirements and resource allocation metrics, tracking deadline compliance and reporting findings to district leadership via mobile technology and verification data portals.
- Audited signage, pricing, and product placement against store standards.
Assistant Manager
FAMOUS FOOTWEAR
Spring, TX
03.2017 - 03.2018
- Coached and audited team associates on performance standards, driving active engagement behaviors to generate a consistent 20% weekly growth in team attachment metrics and attachment KPIs.
- Managed floor operations and inventory controls, aligned daily shift tasks with visual merchandising policies and conducted corporate loss-prevention audits to mitigate risks.
- Monitored operational compliance and data reporting, analyzed daily and weekly business indicators to perform gap analyses and enforce corporate SOPs, ensuring adherence to company standards.
General Manager / Shift Leader / MIT
FIVE GUYS
Huntsville, TX
08.2011 - 02.2017
- Directed end-to-end frontline business compliance and operations, successfully scaling weekly store sales from $17,000 to $40,000 (a 135% net increase or +$23,000/week) via the rigorous execution of structured workflows and performance audits.
- Achieved revenue consistency of $5,000 to $7,000 biannually through strict adherence to health, safety, speed-of-service, and quality control regulations.
- Managed human resources functions, including shift scheduling, inventory logistics auditing, personnel training, and conflict resolution to ensure operational efficiency.
- Received Corporate Awards for Highest Sales and Largest Sales Increase in October and December 2014.
Shift Manager / Crew Member
SONIC DRIVE-IN / WENDY'S / MCDONALD'S
Huntsville, TX
01.2006 - 01.2011
- Coordinated safe cash-handling protocols, food safety compliance checks, and team training workflows to support operations in high-volume fast-casual environments.
- Supervised crew during shifts across SONIC DRIVE-IN, Wendy's, and McDonald's.
- Trained team members on speed of service and guest standards.
- Monitored drive-thru, lobby, and kitchen operations for smooth workflow.
- Maintained operational records, tracked product counts, and scheduled facility preservation to ensure compliance with health department and internal audits.
Education
Bachelor of Business Administration (B.B.A.) -
Sam Houston State University
Huntsville, TXSkills
- Literacy intervention
- Reading intervention
- Phonics instruction
- Reading assessment
- Phonics assessment
- Fluency development
- Vocabulary expansion
- Error correction
- Academic coaching
- Progress monitoring
- Student progress tracking
- Student remediation
- Reading strategies
- Small group reading instruction
- Curriculum development
- Activity-based learning
- Multisensory teaching
- Behavioral management
- Compliance tracking
- Data reporting
- Program coordination
- Database & Software Systems: Skyward Student Information System, Texas Education Agency (TEA) Platforms, CRM Databases, Classroom Management, Cloud Collaboration (Google Workspace, MS Office 365, Teams)
- Compliance auditing
- Operations & Workforce Leadership: Multi-Unit Performance KPIs, Full-Cycle Talent Acquisition, Staff Schedules & Resource Allocation, Resource Management, Training & Behavioral Coaching
- Strategic Sourcing & Alliances: Student Engagement Strategies, Family Engagement Initiatives, Contract Management, Sourcing & Procurement Logistics, Tutoring Program Development
- Attention to detail
- Conflict resolution
- Creative thinking
- Student advocacy
- Empathy and patience
- Rapport building
- Learning styles
- Feedback and coaching
- Conflict resolution
- Creative thinking
- Student advocacy
- Student progress analysis
- Empathy and patience
- Group and individual instruction
- Curriculum development
- Learning styles
- Feedback and coaching
- Rapport building
- Literacy instruction
- Reading intervention
Certification
- Certifications & Regulatory Compliance Alignment:
- Certified Proctor for ServSafe Certifications – National Restaurant Association (2014)
- Texas Food Handler Certification / Health & Safety Standards Compliance (Valid through July 2028)
- Texas DFPS Specialized Training Protocols: Trauma-Informed Care, Psychotropic Medication Administration, Legal Medical Consent Parameters, Human Trafficking Identification, Recognizing & Reporting Institutional Child Abuse
- FERPA & Student Data Privacy Standards Compliance Alignment
Timeline
Elementary Reading Tutor (Part-Time / Contract)
SUMMER LEARNING CENTER – HUNTSVILLE BOYS & GIRLS CLUB
09.2026 - Current
Site Coordinator / Program Specialist
COMMUNITIES IN SCHOOLS OF EAST TEXAS – HUNTSVILLE HIGH SCHOOL
08.2023 - 01.2026
Group Home Residential Staff (Overnight)
CREIGHTON OAKS
06.2023 - 08.2023
Residential Supervisor (Overnight)
RITE OF PASSAGE – GULF COAST TRADES CENTER
12.2021 - 05.2023
Digital Online Shopper
WALMART
01.2020 - Current
Master Merchandiser / Project Coordinator
NEPTUNE RETAIL SERVICES / DRIVELINE RETAIL MERCHANDISING
10.2018 - 06.2022
Assistant Manager
FAMOUS FOOTWEAR
03.2017 - 03.2018
General Manager / Shift Leader / MIT
FIVE GUYS
08.2011 - 02.2017
Shift Manager / Crew Member
SONIC DRIVE-IN / WENDY'S / MCDONALD'S
01.2006 - 01.2011
Bachelor of Business Administration (B.B.A.) -
Sam Houston State University