Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristen Thompson

Jacksonville

Summary

Dynamic bartender with extensive experience at Carolina Ale House, recognized for enhancing guest satisfaction through exceptional service and strong multitasking abilities. Proven track record in cash handling and compliance with ABC regulations, while fostering a team-oriented environment. Committed to delivering memorable experiences and cultivating loyal clientele.

Overview

11
11
years of professional experience

Work History

Bartender

Carolina Ale House- LM Hospitality
04.2022 - 08.2025
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Server

Chili's Restaurant
11.2021 - 07.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Bartender

Carolina Ale House- LM Hospitality
10.2018 - 10.2021
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.

Server

Carolina Ale House- LM Hospitality
10.2014 - 10.2018
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.

Education

General

Berea High School
Berea, OH
06-2012

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Patience and tolerance
  • Complex Problem-solving
  • Payment processing
  • Menu memorization
  • Service-oriented mindset
  • Changing beer kegs
  • ABC regulations

Timeline

Bartender

Carolina Ale House- LM Hospitality
04.2022 - 08.2025

Server

Chili's Restaurant
11.2021 - 07.2022

Bartender

Carolina Ale House- LM Hospitality
10.2018 - 10.2021

Server

Carolina Ale House- LM Hospitality
10.2014 - 10.2018

General

Berea High School

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