Kristen Tucker
Parrish,Florida
Summary
Experienced professional with a strong background in diverse business, service-oriented, and human resource environments. Demonstrated success in managing operations, increasing productivity, improving customer satisfaction, and optimizing cost-effectiveness. Skilled leader with a track record of turning around under-performing divisions and motivating project teams for maximum efficiency and profitability. Proven ability to establish strong relationships with licensed professionals, support staff, and other members of the healthcare and human resource community. Excellent trainer and mentor.
Overview
29
29
years of professional experience
Work History
managed hr team lead
PuzzleHR
10.2022 - Current
- Assisted manager to train team of 25 onboarding specialists
- Conducted new hire orientations
- Help to create orientation program for onboarding
- Created auditing program and conducted monthly audits
- Proficient in many hris systems, process street, panda doc, monday.com, smart sheets
- Created Standard Operating Procedures for clients
- Created implementation process for new clients
- Trainor & Mentor
Onboarding Specialist
PuzzleHR
05.2021 - 10.2022
- Managed onboarding for 8 to 15 clients
- Created Standard Operating Procedures for each client
- Each client had individual onboarding processes and HRIS systems to navigate
Manager of Children’s Services
ABLE2 (formerly Cerebral Palsy of Chemung County)
10.2011 - 11.2012
- Assisted Director of Children’s Services in coordinating, planning and supervising the day-to-day operations of therapy services and classroom activities provided through the agency’s Preschool Program and Early Intervention Program
Clinic Manager
ABLE2 (formerly Cerebral Palsy of Chemung County)
02.2009 - 10.2011
- Oversaw operation of Agency’s Article 28 Diagnostic and Treatment Clinic providing dental, podiatry and audiology services to recipients with developmental disabilities
- Assisted in preparation and administration of clinical and community support budgets
- Recruited, interviewed, hired, scheduled appropriate training, evaluated and directed ongoing performance of staff
Community Services Manager
ABLE2 (formerly Cerebral Palsy of Chemung County)
05.2008 - 02.2009
Community Services Coordinator/QMRP
ABLE2 (formerly Cerebral Palsy of Chemung County)
07.2007 - 05.2008
- Hired, trained, supervised and evaluated staff of eight
- Managed programs (In-Home Family Support, Waiver, NYS Cares, and United Way Community Recreation)
- Planned, coordinated and scheduled respite activities for both adults and children
Club Consultant/Per Diem
ELKS LODGE
03.2007 - 07.2007
- Managed kitchen, bar and private functions for the club
- Job duties included budgeting, revenue, expense and financial analysis
Private Nanny
04.1996 - 05.2006
- Responsible for the care of 4 children, ages 6 weeks to 16 years-old
Education
M.S. - Health Care Administration
Utica College
B.S. - Social Theory, Structure & Change
SUNY Empire State College
Liberal Arts - Psychology
CORNING COMMUNITY COLLEGE
Skills
- Human Resources-Onboarding
- Performance Monitoring
- Coaching & Mentoring
- Team Building & Leadership
- Networking & Community Outreach
- Special Event Planning & Coordination
- Customer Focus
- Investigations
Timeline
managed hr team lead
PuzzleHR
10.2022 - Current
Onboarding Specialist
PuzzleHR
05.2021 - 10.2022
Manager of Children’s Services
ABLE2 (formerly Cerebral Palsy of Chemung County)
10.2011 - 11.2012
Clinic Manager
ABLE2 (formerly Cerebral Palsy of Chemung County)
02.2009 - 10.2011
Community Services Manager
ABLE2 (formerly Cerebral Palsy of Chemung County)
05.2008 - 02.2009
Community Services Coordinator/QMRP
ABLE2 (formerly Cerebral Palsy of Chemung County)
07.2007 - 05.2008
Club Consultant/Per Diem
ELKS LODGE
03.2007 - 07.2007
Private Nanny
04.1996 - 05.2006
B.S. - Social Theory, Structure & Change
SUNY Empire State College
Liberal Arts - Psychology
CORNING COMMUNITY COLLEGE
M.S. - Health Care Administration
Utica College
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