Summary
Overview
Work History
Education
Skills
References
Timeline
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Kristen Tyra

Busy,KY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Operational Management Supervisor

UPS
11.2021 - 04.2024
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Managed timely and effective replacement of damaged or missing products.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Delivered clerical support by handling range of routine and special requirements.
  • Improved document organization system which resulted in easier access for staff members when searching relevant files quickly during time-sensitive situations.
  • Input data into spreadsheets and databases.
  • Contributed to the successful onboarding of new hires by preparing orientation materials and assisting with training sessions as needed.

Assistant Manager

Big Creek Marina And Campgrounds
05.2010 - 12.2013
  • Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Expedited billing processes through accurate record-keeping and prompt follow-up on discrepancies or concerns.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

92G Culinary Specialist

Army National Guard
03.2008 - 05.2013
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Strengthened communication skills through regular interactions with others.
  • Worked effectively in fast-paced environments.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Conducted inspections of food preparation and dining facilities to verify compliance with health and safety regulations.
  • Provided excellent customer service to military personnel, addressing any concerns or special requests promptly and professionally.
  • Ensured food safety and sanitation standards were met by adhering to strict guidelines during meal preparation.
  • Supervised food production, maintaining a consistent quality standard across all dishes.

Education

Accounting

Blinn College, Bryan,TX
Bryan, Tx

Tax Preparation

H&R Block Tax Pre Class
Online
11.2021

High School Diploma -

Travis B Bryan High School
Bryan, TX
05.2001 -

Skills

Problem-solving abilities

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References

Ryne Bretz, Center Manager

UPS

859.473.1627

rbretz@ups.com


Randall Mullins, Onroad Supervisor

UPS

606.767.2840

lsm3bfh@ups.com


Jacqulyn Rice, OMS

UPS

606.233.5571

qhv3ksy@ups.com




Timeline

Operational Management Supervisor

UPS
11.2021 - 04.2024

Assistant Manager

Big Creek Marina And Campgrounds
05.2010 - 12.2013

92G Culinary Specialist

Army National Guard
03.2008 - 05.2013

High School Diploma -

Travis B Bryan High School
05.2001 -

Accounting

Blinn College, Bryan,TX

Tax Preparation

H&R Block Tax Pre Class

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