Kristen Tyra
Busy,KY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Operational Management Supervisor
UPS
11.2021 - 04.2024
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Evaluated customer needs and feedback to drive product and service improvements.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Managed timely and effective replacement of damaged or missing products.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Delivered clerical support by handling range of routine and special requirements.
- Improved document organization system which resulted in easier access for staff members when searching relevant files quickly during time-sensitive situations.
- Input data into spreadsheets and databases.
- Contributed to the successful onboarding of new hires by preparing orientation materials and assisting with training sessions as needed.
Assistant Manager
Big Creek Marina And Campgrounds
05.2010 - 12.2013
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Mentored team members to enhance professional development and accountability in workplace.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Established team priorities, maintained schedules and monitored performance.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Expedited billing processes through accurate record-keeping and prompt follow-up on discrepancies or concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
92G Culinary Specialist
Army National Guard
03.2008 - 05.2013
- Demonstrated leadership skills in managing projects from concept to completion.
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Conducted inspections of food preparation and dining facilities to verify compliance with health and safety regulations.
- Provided excellent customer service to military personnel, addressing any concerns or special requests promptly and professionally.
- Ensured food safety and sanitation standards were met by adhering to strict guidelines during meal preparation.
- Supervised food production, maintaining a consistent quality standard across all dishes.
Education
Accounting
Blinn College, Bryan,TX
Bryan, TxTax Preparation
H&R Block Tax Pre Class
Online11.2021
High School Diploma -
Travis B Bryan High School
Bryan, TX 05.2001 -
Skills
Problem-solving abilities
Computer Skills
Ordering
Time Management
Multitasking Abilities
Organizational Skills
Training and mentoring
Inventory Assessment
Document Typing and Formatting
Data Entry
Spreadsheet development
Customer Communication
References
Ryne Bretz, Center Manager
UPS
859.473.1627
rbretz@ups.com
Randall Mullins, Onroad Supervisor
UPS
606.767.2840
lsm3bfh@ups.com
Jacqulyn Rice, OMS
UPS
606.233.5571
qhv3ksy@ups.com
Timeline
Operational Management Supervisor
UPS
11.2021 - 04.2024
Assistant Manager
Big Creek Marina And Campgrounds
05.2010 - 12.2013
92G Culinary Specialist
Army National Guard
03.2008 - 05.2013
High School Diploma -
Travis B Bryan High School
05.2001 -
Accounting
Blinn College, Bryan,TX
Tax Preparation
H&R Block Tax Pre Class