Kristen Valenzuela

Responsible for opening and closing the store.
Providing exceptional customer service, handling inquiries, and assisting customers with their purchases.
Sales and Product Knowledge.
Cash Handling.
Ensuring the store is clean, organized, and inviting for customers.
MOD: Assuming responsibility for all store operations in the absence of the Store Manager
Team Support
Assisting management in implementing merchandise strategies, and maintaining visual standards.
Assisting with unpacking shipments, and arranging store fixtures.

• Reviewed, broke down, and distributed retail vehicle sale transaction paperwork.
• Processed title and registration in the CVR system and prepared packages for indirect lenders.
• Handled wholesale vehicle transactions, auction purchases, and dealer trade purchases.

• Greeted customers and coworkers with professionalism and courtesy.
• Processed payments and refunds quickly and accurately.
• Closed and organized repair orders, warranty orders, and parts invoices.
• Assisted various departments with telephone coverage and customer transfers.
• Provided clerical and secretarial support to sales, parts, and service departments.
• Entered new vehicle invoices, stock numbers, and billing journals in the CDK program.

• Ensured pawnbroker training, inventory management, customer loans/buys, and corporate reporting met company standards.
• Promoted a customer-friendly environment and addressed issues professionally.
• Monitored loan qualification and buy processes to ensure value and integrity.
• Communicated goals to associates to meet or exceed company standards.

• Provided training, coaching, and leadership to 4 associates in daily operations.
• Delivered 'Premier Customer Service' and maintained knowledge of promotions and security procedures.
• Managed money and credit card transactions, and controlled inventory including high-ticket jewelry.
• Maintained clean and orderly checkout areas and handled store cleaning and restocking.

• Provided exceptional customer service and extensive movie knowledge.
• Managed store operations, employee scheduling, and inventory control.
• Maintained high employee morale and customer satisfaction.
• Trained new employees and provided district support by covering scheduling conflicts.