KRISTEN VICK
Trophy Club,TX
Summary
Versatile and results-driven professional with a strong background in multifamily sales, business development, and financial management. Adept at policy and program development, vendor negotiations, and relationship selling. Experienced in leading teams, project management, and staff development. Skilled in revenue and market expansion, accounts receivable and payable, payroll, HR, and insurance audits. Recognized for strong interpersonal skills and a proven sales track record, consistently exceeding business objectives, and fostering long-term client relationships.
Overview
19
19
years of professional experience
Work History
Vice President
Stowe's Independent Services
Southlake, TX
09.2016 - Current
- Cultivated expertise in the multifamily industry
- Lead and manage a team of over 68 professionals.
- Oversee financial operations, including accounts receivable, accounts payable, and budgeting.
- Spearhead vendor negotiations to improve profitability and streamline procurement processes.
- Implemented training programs to develop staff, improve performance, and enhance customer service.
- Manage high-level client relationships, driving retention, and long-term business partnerships.
- Lead company audits, insurance negotiations, and risk management initiatives.
- Directed payroll and HR operations, ensuring compliance with company policies and regulations.
- Developed and implemented strategic plans to achieve company objectives.
- Established and maintained a strong brand presence through public relations and association events.
Client Relationship Manager
Kforce Inc.
Addison, TX
06.2015 - 09.2016
- IT Staffing specialist
- Selected as one of only two contractors for collaboration with USAA.
- Managed a portfolio of 5 accounts, which generated over $100K in personal GP within the first year.
- Accountable for revenue growth
- Worked with large enterprise corporations, including 2 Fortune 500 clients.
- Researched new trends and technologies to better understand and service my accounts.
- Communicated the duties, compensation, benefits, and working conditions to all potential candidates.
Account Executive - Sales
Mitchell Martin
Dallas, TX
08.2014 - 06.2015
- Generate new business through establishing relationship with hiring managers
- Identify prospective customers using lead generating methods and performing an average of 60 cold calls per day.
- Established a critical alliance with three large corporations within my first 2 months
- Consistently meet and exceed department expectations for productivity and accuracy levels.
- Schedule an average of 8 appointments per week
- Grew customer base by 10 accounts in a 6 month period
- Collaborate with other account managers to prepare and deliver performance updates and quarterly business reviews.
- Monitor market conditions, technology trends and competitor activity, and adjust account sales approach to address latest market developments.
- Develop and expand existing customer sales
- Deliver exceptional account service to strengthen customer loyalty.
- Negotiate details of sales contracts, contractor rates, and permanent placement percentages.
Client Sales Consultant
Consilium Staffing
Irving, TX
11.2013 - 08.2014
- Territories included Maryland, Washington DC, and New York.
- Identified and developed potential clients by making sales calls, prospecting, studying regional classified advertising and job boards
- Maintained excellent organizational and time management skills.
- Responsible for meeting and exceeding quarterly and annual revenue, gross profit, goals as well as additional key performance indicators.
- Developed strategies specific to territory penetration, new business development
- Increased job orders by identifying immediate staffing needs and working cooperatively with fulfillment to satisfy clients’ requirements
- Generated and modifed contracts specific to the client.
Vice President of Sales
Stowe's Independent Services, LLC
Southlake, TX
09.2010 - 11.2013
- Responsible for 4 direct reports including 1 Sales, 2 Office Administrators and 1 Accounting Executive.
- Trained new employees on company customer service policies and service level standards.
- Informed customers about sales and promotions in a friendly and engaging manner.
- Resolved an average of 5-10 customer complaints per month regarding sales and service.
- Maintained friendly and professional customer interactions.
- Monitored customer preferences to determine focus of sales efforts.
- Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
- Shared product knowledge with customers while making personal recommendations.
- Maintained current customers satisfaction while also generating new clients.
Account manager - Receivables and Payables
Stowe's Independent Services, LLC
Southlake, TX
09.2008 - 09.2010
- Managed accounting operations, accounting close, account reporting and reconciliations.
- Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.
- Completed monthly, quarterly and annual bank reconciliations.
- Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.
- Reviewed accountants book entries to ensure accuracy of the G/L.
- Maintained confidential information, such as pay rates, bonus targets and pay grades.
- Assisted in the creation of vendor contracts for outside vendors.
- Processed an average of 500 invoices per month for a large-scale organization.
- Calculated figures such as discounts, percentage allocations and credits.
- Renegotiated payment terms with dozens of suppliers.
- Coded the general ledger and processed vendor invoice payments.
- Researched and resolved billing and invoice problems.
Customer Service and Sales Representative
Sprint/Nextell
Shreveport, LA
01.2006 - 01.2007
- Provided base level IT support to Customers.
- Maintained composure and patience in face of difficult customer situations.
- Displayed courtesy and strong interpersonal skills with all customer interactions.
- Referred difficult issues to upper management while maintaining positive rapport with customer.
- Support customers with online billing and account issues.
- Supported customers having data connectivity issues.
- Received and processed credit payments.
- Upsold add-on services to existing customers.
Education
Business Administration and Management
Tarrant County College
Skills
- Multifamily
- Strong interpersonal skills
- Policy/Program development
- Established Sales Performance
- Vendor negotiations
- Team leadership
- Relationship selling
- Project management
- Staff development and training
- Revenue and market expansion
- Accounts receivables
- Accounts payable
- Payroll and HR
- Insurance/Audits
- Formulating quotes
- Proficient Multi-Tasker
- Customer-oriented
- Exceptional customer service skills
- Goal-oriented
- Social media savvy
- Composed in High-Stress Situations
- Collaborative Team Member
- Organizational Proficiency
- Community outreach
- Public relations
- Enthusiastic Team Player
Accomplishments
Business Development:
- FWAA Lyceum graduate (2024)
- FWAA Board of Directors (2024, 2025)
- TAA Alternate (2025)
- Achieved a 600% increase in revenue, growing from $2 million to $14 million at Stowe's.
- Successfully acquired two Fortune 500 clients while working at Kforce Inc.
- Ranked #1 IT sales rep in our Dallas branch while working at Mitchell Martin.
- Ranked as a top performer, Averaging in the top three of my company when working at Consilium.
Project Management:
- Led the redesign of Stowe’s brand identity, including a new logo and website, enhancing user experience and social media engagement.
- Spearheaded a company-wide technology upgrade, optimizing CRM and accounting software for improved efficiency.
- Directed the design and procurement of company-branded merchandise, including uniforms, holiday cards, and trade show materials to enhance brand visibility.
Charity & Community Involvment:
- Co-founded the FWAA Cares Initiative, fostering corporate social responsibility and community engagement.
- Actively serve as a member of the Community Service Committee, driving impactful outreach programs.
- Dedicated supporter and volunteer for Union Gospel Mission, CEC, Toys for Tots, and 6Stones, contributing time and resources to meaningful charitable efforts.
- Led and organized company-wide volunteer initiatives to support local nonprofits and community programs.
Timeline
Vice President
Stowe's Independent Services
09.2016 - Current
Client Relationship Manager
Kforce Inc.
06.2015 - 09.2016
Account Executive - Sales
Mitchell Martin
08.2014 - 06.2015
Client Sales Consultant
Consilium Staffing
11.2013 - 08.2014
Vice President of Sales
Stowe's Independent Services, LLC
09.2010 - 11.2013
Account manager - Receivables and Payables
Stowe's Independent Services, LLC
09.2008 - 09.2010
Customer Service and Sales Representative
Sprint/Nextell
01.2006 - 01.2007
Business Administration and Management
Tarrant County College
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