Kristen Vidmar
Mentor
Summary
Experienced supervisor with a strong background in staff management and training. Proven ability to enhance team performance while ensuring compliance with organizational policies. Focused on creating a positive work environment that increases employee morale and productivity.
Overview
27
27
years of professional experience
Work History
Supervisor
Lake County Job & Family Services
Painesville
06.1998 - Current
- Supervised staff to ensure compliance with agency policies and procedures.
- Led training sessions for new employees on operational protocols and best practices.
- Managed team schedules to optimize workflow and service delivery efficiency.
- Conducted performance evaluations to support staff development and accountability.
- Implemented process improvements to enhance service quality and client satisfaction.
- Resolved client issues by providing guidance and support during complex cases.
- Directed and supervised team of 4 employees in daily operations.
- Trained new employees on company policies, job duties, and performance expectations.
- Streamlined workflow processes, reducing project completion times.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Collaborated with other departments to coordinate workflow processes between teams.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Trained new employees on company policies and procedures.
- Managed team of 12 employees, ensuring high productivity and quality standards were met.
Education
High School Diploma -
Eastlake North High School
Eastlake, OH06-1985
Some College (No Degree) - Human Services
Lakeland Community College
Willoughby, OHSkills
- Staff supervision
- Employee training
- Process improvement
- Performance evaluation
- Policy compliance
- Team coordination
- Workflow management
- Effective communication
- Attendance monitoring
- Problem solving
- Employee motivation
- Policy and procedure development
- Staff development
Affiliations
- Animal lover who participates in the placing of Great Danes into new homes and fostering.
References
References available upon request.
Timeline
Supervisor
Lake County Job & Family Services
06.1998 - Current
High School Diploma -
Eastlake North High School
Some College (No Degree) - Human Services
Lakeland Community College
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