Kristen Walkup
Gainesville,FL
Summary
Dependable, providing fast, high-quality customer service to guests in hospitality settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Friendly and anticipating customer needs to facilitate enjoyable experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Teacher
Gainesville Country Day School
08.2022 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
Front Desk Agent/Auditor
Hyatt Place
03.2023 - 11.2023
- Delivered exceptional customer service during guest interactions.
- Mixed and served alcoholic beverages, as well as placed and served food orders.
- Checked in guests in a way that created unique guest experiences.
- Ensured payments were accurately collected at check in.
- Maintained a safe and welcoming environment for all guests.
Front Desk Representative
Woodspring Suites
02.2017 - 05.2018
- Scheduled staff of 13 in order to minimize labor hours.
- Reduced our accounts receivable from $19,000 to $7,000 in 2 months.
- Created operations checklists and systems to maximize employee efficiency.
Education
Bachelor of Science - Tourism And Event Mgmt.
University of Florida
Gainesville, FL05.2018
Skills
- Strong Work Ethic
- Exceptional Customer Service
- Guest Engagement
- Point of Sale Operation
- Complex Problem-Solving
- Cleaning and Organizing Abilities
Certification
- Special Events Contingency Planning for Public Safety Agencies
- CPR/First Aid/AED
Timeline
Front Desk Agent/Auditor
Hyatt Place
03.2023 - 11.2023
Teacher
Gainesville Country Day School
08.2022 - Current
Front Desk Representative
Woodspring Suites
02.2017 - 05.2018
Bachelor of Science - Tourism And Event Mgmt.
University of Florida
Similar Profiles
Jalea TurnerJalea Turner
K-1 Instructor at P.K. Yonge Developmental Research SchoolK-1 Instructor at P.K. Yonge Developmental Research School
Kayla Osae AsanteKayla Osae Asante
Camp Counselor at Mohawk Day Camp and Country Day SchoolCamp Counselor at Mohawk Day Camp and Country Day School
Dawn ColemanDawn Coleman
Instructional Aide at Waterford Country School Therapeutic Day SchoolInstructional Aide at Waterford Country School Therapeutic Day School
Emory McKnightEmory McKnight
Practice Management Associate at Robinhood - TradePMRPractice Management Associate at Robinhood - TradePMR
Jesus LeonJesus Leon
Assistant Coach at Gainesville Soccer AllianceAssistant Coach at Gainesville Soccer Alliance