KRISTEN WALLACE
Houston,TX
Summary
Motivated Business Support & Customer Relations professional with extensive experience in client services, recruitment, billing, and administrative operations. Skilled at managing scheduling, data entry, customer relations, and workflow optimization. Adept at supporting office teams, enhancing operational efficiency, and delivering excellent client experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Staffing Recruiter
Express Employment Professionals
01.2025 - 10.2025
- Managed full-cycle recruitment, sourcing, interviewing, and placing top-tier candidates with a 95% fill rate for critical rolesCoordinated staffing schedules, reducing overtime costs by 20% through strategic planning and real-time adjustments
Streamlined onboarding processes, improving new employee integration and reducing turnover by 15%.
Tracked staffing metrics and employee performance, providing insights that improved efficiency and resource allocation by 10%
Customer Service & Sales Associate
A2Z Auto Body
01.2019 - 12.2024
- Assisted customers in selecting used auto parts, providing detailed product knowledge and recommendations
- Managed sales transactions, invoicing, and returns while maintaining accurate records
- Monitored inventory, organized stock, and coordinated with suppliers to meet customer needs
- Resolved customer inquiries and concerns, ensuring positive service experiences and repeat business
- Acted as a professional representative of the company in all client interactions
Billing Specialist
Inspire Management
01.2017 - 01.2019
- Maintained strong relationships with families, overseeing 50+ student billing accounts and ensuring accurate, timely communication
- Monitored billing data and account trends to refine workflows, reducing invoicing errors by 15%.
- Collaborated with administrative staff to support smooth daily operations and enhance service quality
- Partnered with leadership to implement organized record-keeping systems that improved reporting accuracy and efficiency
Education
High School Diploma -
Naaman Forest Highschool
GarlandSkills
- Customer Service & Client Relations
- Office Administration & Workflow Optimization
- Scheduling & Coordination
- Data Entry & Record Accuracy
- CRM Software & Microsoft Office Suite
- Problem Resolution & Process Improvement
- Team Collaboration & Communication
Websites
Certification
- CPR/AED Certification (12/2023)
- Employment Specialist Certification (04/2025)
Timeline
Staffing Recruiter
Express Employment Professionals
01.2025 - 10.2025
Customer Service & Sales Associate
A2Z Auto Body
01.2019 - 12.2024
Billing Specialist
Inspire Management
01.2017 - 01.2019
High School Diploma -
Naaman Forest Highschool