Kristen Walls
Bangor,ME
Summary
Accomplished Supervisory Management & Program Analyst with a proven track record at the U.S. Department of Education, recognized for enhancing operational efficiency and leading the implementation of a new grants payment system. Demonstrates expertise in data analysis and strategic planning, complemented by strong skills in fostering professional development and building robust relationships. Proficient in Microsoft Office 365, consistently known for driving innovative process improvements that enhance organizational effectiveness. Career goals include further advancing operational strategies within educational programs to maximize impact.
Overview
18
18
years of professional experience
Work History
Supervisory Management & Program Analyst
U.S. Department of Education
Washington, USA
10.2017 - Current
- Lead and supervise a team of eight employees, fostering professional development and engagement.
- Oversee recruitment, retention, and personnel actions to maintain an effective workforce.
- Implement program enhancements to improve service delivery and operational efficiency.
- Develop and execute employee engagement plans to ensure a positive workplace culture.
- Conduct cost-benefit analyses to inform policy decisions and legislative recommendations.
- Provide strategic leadership in workforce planning to mitigate skills imbalances.
- Represent the program in high-level meetings with senior leadership and external stakeholders.
- Draft legal and regulatory guidance, collaborating with the Office of General Counsel.
- Serve as Acting Program Director, ensuring continuity in leadership and operations.
- Subject matter expert on Impact Aid’s $1.4 billion grant portfolio, supporting executive decision-making.
- Spearhead process re-engineering initiatives to enhance program effectiveness.
- Lead the development of a new grants payment system, serving as a key subject-matter expert.
Management & Program Analyst
U.S. Department of Education
02.2007 - 10.2017
- Led regulatory rewrites and publication of comprehensive regulations.
- Designed and implemented an electronic data collection system to increase efficiency.
- Advised senior leadership on legislative and policy matters affecting program operations.
- Conducted a detailed program analysis to optimize efficiency and compliance.
- Prepared presentations outlining project progress updates for stakeholders at all levels of the organization.
- Devised new and improved records management programs to organize and protect data.
- Reviewed established procedures to assess areas in need of improvement.
- Collaborated with software engineers to develop new features for the management system based on user feedback.
- Provided technical guidance and support on management systems related issues to staff members.
- Implemented unique methods and methodologies, which helped reduce, and resolve issues.
- Performed research and analyzed content of records to make disclosure determinations.
- Developed training materials to improve onboarding strategies and optimize company orientation protocol.
- Conducted research and analysis of current trends in the industry, as well as competitor activities, to inform strategy development.
- Participated in regular meetings with stakeholders across all departments; provided status updates as necessary.
- Evaluated internal systems and prepared training initiatives to mitigate ongoing problems.
Education
Partnership for Public Service Excellence in Government Fellows Program -
01.2012
Master’s - Public Administration
Walden University
01.2011
B.A. - Government and International Politics
George Mason University
01.2001
Skills
- Advanced software skills: Microsoft Office 365, Google Suite
- Process mapping
- Requirements gathering
- Feasibility studies background
- Grant compliance
- Strategic planning
- Compliance monitoring
- Analytical skills
- Relationship building
- Data analysis
- Financial reporting
Languages
- Spanish, Intermediate – Salvadoran dialect
- French, Some
- German, Some
Professional Development
Partnership for Public Service Excellence in Government Fellows Program, 2012
Languages
Spanish
Professional
French
Elementary
German
Elementary
Timeline
Supervisory Management & Program Analyst
U.S. Department of Education
10.2017 - Current
Management & Program Analyst
U.S. Department of Education
02.2007 - 10.2017
Partnership for Public Service Excellence in Government Fellows Program -
Master’s - Public Administration
Walden University
B.A. - Government and International Politics
George Mason University
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