KRISTEN WARD
Crossville,Tennessee
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Licensed Insurance Agent- Account Representative
SBK Insurance
04.2021 - Current
- Write and quote commercial policies, service accounts while working directly with customers to meet their insurance needs commercial and personal
- Provide certificates of insurance and EPI's for banks, contractors, vendors etc
- Obtain underwriting approval
- Responded to customer calls swiftly to resolve issues and answer questions
- Help insureds dispute insurance audits
- Premium processing and adjustments and download reporting
Patient Service Representative
Johnson Family Medicine
07.2020 - 04.2022
- Entered patient demographic and insurance data into electronic medical record system
- Filed and maintained patient records in accordance with HIPAA regulations
- Built and maintained positive working relationships with patients and staff
- Took co payments and compiled daily financial records
- Used eClinicalWorks to schedule appointments
- Handled customer service inquiries in person, via telephone and through email
- Balanced deposits and credit card payments each day
- Working directly with providers and patients to provide superior care for patients.
Office Manager/Tag and Title Clerk
Watson's Auto Sales
04.2012 - 07.2020
- Sage accounting, payroll, account collections, notary public, title work, IRS tax deposit reporting, accounts receivable/ payable, daily deposits, HR assistant, strong customer service skills working directly with customers and business associates
- Coached new hires on company processes while managing employees to achieve maximum production
- Reported to senior management on organizational performance and progress toward goals
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Updated reports, managed accounts, and generated reports for company database.
Credit Life Processor
Plateau Insurance Group
08.2008 - 03.2012
- Credit Life and A&H premium processing, account balancing, data entry, worked with banks and finance companies directly to ensure premiums submitted were correct and underwritten as needed
- Received and reviewed incoming documents and materials
- Entered data into computer tracking system and filed paperwork according to procedures
- Handled customer inquiries and suggestions courteously and professionally
Staffing Coordinator
AtWork Cumberland Staffing
01.2005 - 08.2008
- Human Resources, job placement for employees, worked directly with business managers and supervisors for new hires and current employees
- Assisted with personnel records management to support record keeping accuracy
- Collaborated with manager to determine department's short and long-term hiring needs
- Conducted reference checks and screening of potential candidates to support on boarding process
- Developed and facilitated new-hire orientations.
Education
High School Diploma -
Cumberland County High School
Crossville, TN01.2003
Skills
- Office Management
- Microsoft Office
- Notary Public
- Account Management
- Commercial Lines Insurance
Timeline
Licensed Insurance Agent- Account Representative
SBK Insurance
04.2021 - Current
Patient Service Representative
Johnson Family Medicine
07.2020 - 04.2022
Office Manager/Tag and Title Clerk
Watson's Auto Sales
04.2012 - 07.2020
Credit Life Processor
Plateau Insurance Group
08.2008 - 03.2012
Staffing Coordinator
AtWork Cumberland Staffing
01.2005 - 08.2008
High School Diploma -
Cumberland County High School