Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kristen Warner

Ozark

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Assistant Manager

Fun Zone Skate Center
04.2024 - Current
  • Generated repeat business through exceptional customer service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Activities Director

Dale Medical Center
10.2022 - 04.2024
  • Evaluated supplies and requested purchases to meet activity plans.
  • Engaged residents through events, small groups, and personal attention.
  • Documented preferences and helped develop relevant activities.
  • Created and delivered recreational programs for small and large groups of residents.
  • Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
  • Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
  • Developed monthly life enrichment calendar and published electronically and in print.
  • Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.

Substitute Teacher

FUSD/ ESI
11.2019 - 05.2021
  • Have worked within the FUSD to help with substituting for many different grade levels.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Enforced school and class rules to maintain order in classroom.
  • Followed lesson plans designed by absent teachers.

After-School Program Manager

Right at School
10.2019 - 05.2021
  • Program Managers focus on helping children develop social-emotional skills, character, positive identity, persistence, belief in oneself, internal motivation all within an afterschool community that respects diversity, includes children and families of different needs and backgrounds, and celebrates each child's uniqueness!
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Scheduled mini-lessons, art projects, and unstructured playtime for school-age children.
  • Created fun, age-appropriate activities for school-age children.
  • Selected nutritious snacks and educational toys for students.
  • Coordinated staff and student activities to promote a safe and productive learning environment.
  • Developed and coordinated after-school programs and activities.

Mental Health Case Manager

Southwest Network
03.2019 - 09.2019
  • Maintained a case load of 45+ members with different levels of care, worked collaboratively with a clinical team to engage, educate, communicate with seriously mentally ill adults, their families, and coordinate their care with behavioral, medical and other providers, I participated in the development of the members assessment and helped create an individual treatment plan with an emphasis on mental health services.
  • Supervised busy caseload, managing clients, balancing workload and prioritizing client needs.
  • Supported clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
  • Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
  • Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
  • Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
  • Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
  • Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.

Licensed Substance Abuse Counselor

The Geo Group
07.2017 - 11.2018
  • Provides relevant Substance Abuse information for class curriculum.
  • Facilitates and co-facilitates didactic educational presentations, group counseling, and individual counseling sessions.
  • Selects and recommends new instructional materials and programs for use in the substance abuse program.
  • Maintains knowledge of new developments in the field of substance abuse.
  • Maintains a collegian relationship with other substance abuse professionals, programs, and associations.

Preschool Teacher

S.T.E.A.M Prep Academy
08.2016 - 05.2017
  • Supervise and manage daily functions for classroom.
  • Comply with state daycare and registered ministry preschool guidelines.
  • Organize indoor/outdoor, quiet/active activities that are age appropriate.
  • Builds and maintains relationships with families to foster communication.
  • Maintain classroom equipment for the purpose of safety.
  • Uses developmentally appropriate problem-solving techniques with children.
  • Participates in workshops or meetings to obtain a minimum of 20 training hours annually.

Merchandising Manager/Department Manager

Wal-Mart
11.2015 - 07.2016
  • Ensure customer satisfaction by greeting and answering their questions.
  • Toured my departments to ensure it meets the customers' expectations.
  • Work hand-in-hand with sales associates to get the job done.
  • Prepare and plan for upcoming events that would impact my department.
  • Ability to communicate, take direction at all levels, and turn it into action.
  • Use basic math skills to maintain accurate inventory levels.

Front Office Manager

Kelley Services
05.2015 - 11.2015
  • Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.
  • Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.

Front Office/ Chiropractic technologist

Family Chiropractic
06.2013 - 11.2013
  • Greet patients entering a chiropractic facility.
  • Take patients' medical history and information regarding their condition.
  • Provide patients with education about different chiropractic procedures and equipment.
  • Schedule appointments in person or on the telephone.
  • Coordinate chiropractors' schedules with patients' appointments.
  • Take and verify insurance information from patients.

Education

Certificate of Completion - CNA program

Central Arizona College
05.2020

Bachelor of Science (B.S.) - Child and Human Development

Arizona State University
12.2018

Associate of Applied Science (A.A.S.) - Substance Abuse Counseling

Rio Salado Community College
05.2014

Skills

  • Team building
  • Money handling
  • Conflict resolution
  • Problem-solving
  • Strategic thinking
  • Operations management
  • Staff training and development
  • Decision-making
  • Goal setting
  • Team collaboration
  • Customer service and satisfaction
  • Orientating and training
  • Staff management
  • Employee engagement
  • Schedule oversight
  • Microsoft office expertise
  • Customer relations
  • Team motivation
  • Multitasking and organization
  • Workload management
  • Employee scheduling
  • Employee supervision
  • Time management
  • Customer service

Certification

  • License Substance Abuse Technician, Arizona Board of Behavioral Health, LIC#: 15128
  • Arizona Certified Substitute Teaching Pre-K-12
  • Licensed Nursing Assistant, Arizona Board of Nursing, LIC# 243068

Timeline

Assistant Manager

Fun Zone Skate Center
04.2024 - Current

Activities Director

Dale Medical Center
10.2022 - 04.2024

Substitute Teacher

FUSD/ ESI
11.2019 - 05.2021

After-School Program Manager

Right at School
10.2019 - 05.2021

Mental Health Case Manager

Southwest Network
03.2019 - 09.2019

Licensed Substance Abuse Counselor

The Geo Group
07.2017 - 11.2018

Preschool Teacher

S.T.E.A.M Prep Academy
08.2016 - 05.2017

Merchandising Manager/Department Manager

Wal-Mart
11.2015 - 07.2016

Front Office Manager

Kelley Services
05.2015 - 11.2015

Front Office/ Chiropractic technologist

Family Chiropractic
06.2013 - 11.2013

Bachelor of Science (B.S.) - Child and Human Development

Arizona State University

Associate of Applied Science (A.A.S.) - Substance Abuse Counseling

Rio Salado Community College

Certificate of Completion - CNA program

Central Arizona College

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