Front Desk Coordinator
Cassinelli, Shanker & Baker Orthodontics
04.2019 - 03.2020
- Fielded new patient calls, explaining what they could expect during their first visit to the office,
- Coordinated patient scheduling to optimize clinic operations and reduce wait times.
- Managed patient records using practice management software to ensure data accuracy and confidentiality.
- Collected deposits, fees, and payments.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Facilitated effective communication between patients and staff by serving as a central point of contact.