Kristen Watson
Newburgh
Summary
Dynamic Residential Manager with proven expertise in crisis management, staff training, and effective communication. Skilled in developing care plans and implementing safety protocols to enhance resident satisfaction and ensure compliance.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Residential Manager
Anderson Center For Autism
Staatsburg
2018 - Current
- Managed daily operations for residents with autism at a specialized care facility.
- Coordinated staff schedules and ensured adequate coverage for all shifts.
- Oversaw individual care plans and monitored progress for each resident.
- Trained new staff on best practices in autism care and support strategies.
- Facilitated communication between families and the care team to address concerns.
- Implemented safety protocols to maintain a secure living environment for residents.
- Organized recreational activities to enhance social skills and engagement among residents.
- Reviewed incident reports and addressed any issues promptly with the team.
- Developed, implemented and monitored patient and resident care, performance improvement programs, policies, and procedures.
- Organized events such as community meetings or social activities to foster strong relationships among residents.
- Initiated programs designed to enhance resident satisfaction ratings through improved customer service delivery.
- Assisted in the preparation of budgets for residential buildings; monitored expenditures against budget allocations.
- Developed and implemented policies and procedures to ensure compliance with local housing regulations.
- Investigated incidents involving tenants or visitors; took appropriate disciplinary actions when needed.
- Adhered strictly to safety protocols while performing duties; ensured that proper safety measures were taken at all times.
- Collaborated with other departments within the company such as marketing or finance on projects related to residential property management.
- Resolved conflicts between students in an effective manner through active listening techniques.
- Responded quickly to emergency situations within residential buildings or on grounds; coordinated appropriate follow-up action.
- Conducted regular inspections of residential buildings and common areas to identify health, safety, and maintenance issues.
- Participated in hiring process by interviewing potential candidates for vacant positions in the organization.
- Coordinated adequate coverage for resident needs with organized staff schedules and assignments.
- Managed crises and advocated for the students' needs.
- Managed two residences for six months and provided oversight for additional locations.
Shift Supervisor
Anderson Center For Autism
Staatsburg
2015 - 2018
- Supervised daily operations and staff activities at a leading autism support center.
- Coordinated shift schedules to ensure adequate coverage for client needs.
- Trained new staff members on best practices and workplace policies.
- Monitored client progress and reported observations to the management team.
- Facilitated team meetings to discuss challenges and improve service delivery.
- Implemented behavioral interventions in line with individual care plans.
- Ensured compliance with safety protocols and regulatory guidelines during shifts.
- Assisted in developing training materials for ongoing staff education programs.
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Addressed any issues that arose during the shift in a proactive manner.
- Resolved customer complaints and reported issues to senior management.
- Monitored staff performance to ensure quality standards were met.
- Assisted upper management with daily operations to meet standards of service and quality.
- Conducted weekly inventory of supplies, equipment, and food items.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Maintained accurate records of daily transactions and deposits.
- Collaborated with team members to improve performance and implement training updates.
Classroom teacher/ assitant
Building blocks
Newburgh
2006 - 2012
- Designed engaging lesson plans for diverse student learning styles.
- Implemented classroom management strategies to maintain a positive environment.
- Assessed student progress through regular evaluations and feedback sessions.
- Collaborated with parents to support student learning and development.
- Utilized educational technology tools to enhance instructional delivery.
- Facilitated professional development workshops for fellow educators on effective teaching practices.
- Coordinated extracurricular activities to promote student engagement and teamwork.
- Offered hands-on learning opportunities to develop student self-esteem and life skills.
- Adapted teaching methods and instructional strategies to promote learning in students of differing skill levels.
Education
High School Diploma -
Valley Central
Montgomery, NY01-2006
Some College (No Degree) - Nursing
Orange County Community College
Middletown, NYSkills
- Individual care plans
- Staff training
- Incident management
- Safety protocol implementation
- Regulatory compliance
- Customer service
- Conflict resolution
- Performance monitoring
- Effective communication
- Problem solving
- Crisis management
- First aid and CPR
Certification
- First Aid and CPR
- SCIP
Timeline
Residential Manager
Anderson Center For Autism
2018 - Current
Shift Supervisor
Anderson Center For Autism
2015 - 2018
Classroom teacher/ assitant
Building blocks
2006 - 2012
High School Diploma -
Valley Central
Some College (No Degree) - Nursing
Orange County Community College