Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kristen Weakland

Sandy,OR

Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Rite-Aid Pharmacy
10.2021 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Reviewed and verified customer information and insurance provider information.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Coordinated verification and filling of more than 400 daily prescriptions in high-volume Retail pharmacy environment.
  • Liaised with other pharmacies to eliminate issues related to product expiration.
  • Developed and implemented improvements to pharmacy organization system.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Managed opening and closing duties for pharmacy.
  • Set up and modified patient profiles to include current medications and insurance details.

Business Owner

Lil' Cubs' Academy
08.2003 - 03.2020
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Trained and motivated employees to perform daily business functions.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Conducted audit inspections and independent checks to verify parts and materials.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Managed over 90 families monthly.

Education

Associate of Science - Early Childhood Education

Mt. Hood Community College
Gresham, OR

Associate of Applied Science - Massage Therapy

East West College of The Healing Arts
Portland, OR
06.1997

Skills

  • Drug Inventory Control
  • Problem-Solving Skills
  • Updating Medication Histories
  • Pharmacy and Customer Records Management
  • Pharmacist Support
  • Drug Storage Procedures
  • Manual and Automated Medication Dispensing
  • Advanced Math Skills
  • Team Collaboration
  • Insurance Billing
  • Filling Prescriptions
  • HIPAA Regulations
  • Workflow Optimization
  • Insurance Verification
  • Regulatory Compliance

Certification

  • CPhT - Certified Pharmacy Technician
  • Certified Immunizing Pharmacy Technician

Timeline

Certified Pharmacy Technician

Rite-Aid Pharmacy
10.2021 - Current

Business Owner

Lil' Cubs' Academy
08.2003 - 03.2020

Associate of Science - Early Childhood Education

Mt. Hood Community College

Associate of Applied Science - Massage Therapy

East West College of The Healing Arts

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Kristen Weakland