Kristen Weaver
Pilot Point,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Wasco Steel
Carrollton, TX
03.2024 - 09.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Educator
Sanger ISD
Sanger, TX
06.2021 - 03.2024
- Developed and implemented lesson plans to meet the individual needs of students.
- Assessed student progress regularly through formal and informal assessments.
- Provided appropriate feedback on work, behavior, and attitude towards learning.
- Collaborated with colleagues to share best practices in teaching methods.
- Maintained accurate records of student attendance, grades, test scores.
- Facilitated discussions with students on current topics related to course material.
- Managed and organized class records and reports.
- Designed curriculum, lesson plans and instructional materials for classroom teaching.
- Conveyed and utilized strong communication and interpersonal skills to establish positive rapport with students, parents and fellow educators.
- Made special accommodations to integrate students with ADD, ADHD and other learning disabilities.
- Created and modified various teaching documents using Microsoft Office and PowerPoint.
- Remained calm and patient in student interactions to support individual growth and development.
- Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
Theatre Teacher
Prosper ISD
Prosper, TX
06.2017 - 06.2021
- Created and coordinated a range of theatre classes such as acting, improvisation, stage design, costuming, and playwriting.
- Instructed students in the fundamentals of theatrical performance including voice projection, body language, script analysis and character development.
- Collaborated with fellow educators on integrating theatre into other subjects such as English literature or history.
- Assisted with set construction projects involving carpentry skills like sawing, drilling, sanding and painting.
- Attended conferences related to teaching methods or trends in the field of theatre arts education.
- Planned class field trips to local performances to provide first-hand experiences and foster appreciation for theater.
- Coordinated and directed dramatic performances involving up to 45 students.
Education
Bachelor of Arts - Sociology/Education
Baylor University
Waco, TXSkills
- Appointment Scheduling
- Product Knowledge
- Complaint resolution
- Consultative Sales
- Call Management
- Report Generation
Timeline
Customer Service Representative
Wasco Steel
03.2024 - 09.2024
Educator
Sanger ISD
06.2021 - 03.2024
Theatre Teacher
Prosper ISD
06.2017 - 06.2021
Bachelor of Arts - Sociology/Education
Baylor University
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