Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristen White

Hampton,VA

Summary

Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic. Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships.

Overview

17
17
years of professional experience

Work History

Power Equipment Operator

Walmart Distribution
Williamsburg, VA
09.2018 - Current
  • Operated range of heavy equipment on regular basis with advanced skill.
  • Operated machining equipment safely with team of operators.
  • Met project demands consistently through careful and consistent operation of heavy equipment.
  • Adhered to heavy equipment safety and operation protocols.
  • Operated power equipment to complete safe and efficient work.

General Labor Worker

Smithfield Foods, Inc
Smithfield, VA
12.2015 - 07.2018
  • Loaded and moved material to and from storage and production areas.
  • Performed general housekeeping and cleaning tasks.
  • Adhered to company policies, safety procedures and performance standards.
  • Worked in team environment to maintain high levels of productivity.
  • Organized materials, tools and equipment to supply team members.

Housekeeper

Wyndham Resorts
Williamsburg, VA
05.2013 - 06.2014
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in lobbies and corridors.
  • Removed bed sheets and towels from rooms and restore linen condition.
  • Adhered to professional house cleaning checklist.

Cashier

Family Dollar
Newport News, VA
10.2012 - 04.2013
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Customer Service Representative

Portfolio Recovery Associates
Hampton, VA
10.2009 - 09.2012
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Recorded actions taken, issues resolved and payment information to effectively manage customer accounts.

Customer Service Representative

West Telemarketing
Hampton , VA
07.2002 - 01.2009
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

High School Diploma -

Menchville High School
Newport News, VA
06.2002

Skills

  • Verbal and Written Communication
  • Good Judgment
  • Loading and Unloading
  • Following Directions
  • Inventory Stocking
  • Customer Relations
  • Customer Data Confidentiality
  • Efficient and Detail-Oriented
  • Skilled in Microsoft Office

Timeline

Power Equipment Operator

Walmart Distribution
09.2018 - Current

General Labor Worker

Smithfield Foods, Inc
12.2015 - 07.2018

Housekeeper

Wyndham Resorts
05.2013 - 06.2014

Cashier

Family Dollar
10.2012 - 04.2013

Customer Service Representative

Portfolio Recovery Associates
10.2009 - 09.2012

Customer Service Representative

West Telemarketing
07.2002 - 01.2009

High School Diploma -

Menchville High School

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Kristen White