Kristen White
New Port Richey,FL
Summary
Hardworking and self-motivated with proven track record of providing exceptional customer service in fast-paced environments. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Diligently pursue every chance to capture new business by monitoring properties and maintaining efficient schedules to support team and improve group productivity.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Project Manager
Home Options Group, INC
2023.06 - 2024.09
- Developed comprehensive project plans with clear timelines and budget requirements, ensuring timely delivery of high-quality results.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Coordinated material procurement and required services for projects within budget requirements.
- Provided detailed project status updates to senior management.
- Met project deadlines without sacrificing build quality or workplace safety.
Transaction Coordinator
Home Options Group, INC
2023.06 - 2024.09
- Ensured smooth transaction coordination by managing timelines, deadlines, and documentation requirements.
- Organized and maintained digital files for easy access, streamlining the document retrieval process during audits or inquiries.
- Managed sensitive client information securely to maintain confidentiality and uphold company privacy policies strictly.
- Expedited closing times through proactive communication with agents, clients, and third-party vendors.
- Reduced errors in transactions by meticulously reviewing all documents for accuracy and compliance.
- Conducted consistent follow-ups with clients to address any concerns or questions related to their transactions promptly.
- Acted as a reliable point of contact for all parties involved in the transaction, ensuring clear communication and timely resolution of any issues that arose.
- Enhanced client satisfaction by providing exceptional customer service throughout the entire transaction process.
Director of Operations
Silver Roots Senior Move Management
2021.06 - 2023.04
- Established and monitored quality assurance standards to achieve operational excellence.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Oversaw day-to-day production activities in accordance with business objectives.
- Maintained excellent customer service by interacting with customers to build connections and nurture relationships.
- Monitored budget and utilized operational resources.
- Reduced financial inconsistencies while assessing and verifying billing invoices.
- Verified employee hours and imputed payroll
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Assisted in recruiting and hiring new employees.
- Mentored and coached team members to foster productive and engaging work environment.
- Scheduled employees for shifts
- Achieved team goals through formalized training plans, coaching, and performance management.
Unlicensed Real Estate Assistant
Silver Roots Senior Move Mangement -RE Division
2021.06 - 2023.04
- Helped double sales from previous year.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Managed filing system, data entry and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Maintained efficient office operations by handling errands and administrative functions.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Supported company leader by scheduling appointments and organizing itinerary.
- Developed and deployed marketing collateral to promote properties and drive sales.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
Hospitality Team Member
Brinker Internationl, Chili's Grill & Bar
2005.02 - 2021.02
- Trained and supervised staff to provide highest level of customer service.
- Collaborated with various team members to meet guest's requests.
- Enforced policies and procedures to increase efficiency.
- Established and maintained relationships with customers to promote brand loyalty.
- Stayed up-to-date with industry regulations and standards to offer compliant hospitality services.
Medical Assistant
Advanced Hand And Plastic Surgery
2013.10 - 2015.10
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Assisted with routine checks and diagnostic testing.
- Obtained and documented patient medical history, vital signs and current complaints for interpretation by physician.
- Performed medical records management, including filing, organizing and scanning documents.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Education
Associate of Science -
Central Florida Institute
Palm Harbor, FLHigh School Diploma -
Palm Harbor University High School
Palm Harbor, FLSkills
- Multitasking and Time Management
- Strong Verbal and Written Communication
- Systems Management
- Resource Coordination and Allocation
- Property File Preparation
- Professional Correspondence
- Calendar Maintenance
- Social Media Posting
Certification
- CNP - Certified Notary Public
Timeline
Project Manager
Home Options Group, INC
2023.06 - 2024.09
Transaction Coordinator
Home Options Group, INC
2023.06 - 2024.09
Director of Operations
Silver Roots Senior Move Management
2021.06 - 2023.04
Unlicensed Real Estate Assistant
Silver Roots Senior Move Mangement -RE Division
2021.06 - 2023.04
Medical Assistant
Advanced Hand And Plastic Surgery
2013.10 - 2015.10
Hospitality Team Member
Brinker Internationl, Chili's Grill & Bar
2005.02 - 2021.02
Associate of Science -
Central Florida Institute
High School Diploma -
Palm Harbor University High School
- CNP - Certified Notary Public
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