Kristen White

• Led team trainings for new QA team members, fostering a culture of knowledge sharing and collaboration.

Used quality assurance best practices within the organization, promoting a culture focused on delivering exceptional products to customers.

• Facilitated communication between QA and development teams, ensuring a seamless handoff of deliverables throughout the SDLC stages.
• Increased efficiency in testing procedures by developing and maintaining automated test scripts.
• Handles all tier 2 production support tickets timely to prevent several ones
• Successfully ran disaster recovery on a yearly basis for the claims department
• Provided expert guidance during post-release support activities, ensuring the highest level of customer satisfaction by addressing any issues that arose in production environments.
• Have good customer satisfaction by quickly addressing user-reported issues and providing effective solutions.
• Supported developers in debugging efforts by providing detailed information on identified defects during the testing process.

• Managed defect tracking system effectively, maintaining clear communication channels with stakeholders regarding bug status and resolution timelines
• Enhanced software quality by implementing comprehensive test plans and executing test cases which was shown when we rolled out the claims workstation project
• Mentored junior team members in QA best practices, fostering a culture of continuous learning and professional growth.
• Worked closely with developers to reproduce and troubleshoot complex bugs and production support issues facilitating timely fixes for production support issues
• Reduced product defects by performing thorough regression testing during each release cycle.
• Identified and reported issues promptly, contributing to swift resolution and improved product performance.
• Provided crucial feedback on user experience, leading to significant improvements in application usability and customer satisfaction.

During the first 9 years of my career here at intact I begin as a file clerk, then went on to be a data processor, a clerical supervisor, a clerical coordinator. I also worked in the contracts department as well as the asset management tagging when that first came out.