Kristen White
Surprise,AZ
Summary
Hardworking, organized, and adaptable employee with an experienced background in customer service, sales, and team leadership. Offers excellent technical abilities, as well as strong communication skills and attention to detail. Quick learner who thrives on a challenge.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Fulfillment Team Lead
Lowe's Home Improvement
Surprise, AZ
04.2025 - Current
- Supervise and delegate the daily tasks to team members to ensure work prioritization and quality.
- Fulfill in-store, online, and delivery orders quickly and accurately to ensure a seamless shopping experience for customers.
- Maintain communication with team members and customers, both over the phone and through email.
- Perform inventory audits, file reports, and maintain records both physically and digitally.
Merchandising Sales Associate Plant Service Team Lead
Lowe's Home Improvement
Surprise, AZ
07.2023 - 04.2025
- Led and directed team members to ensure the timely and accurate completion of daily tasks.
- Maintained continuous upkeep of the department and live goods to ensure optimal quality and presentation.
- Communicated proactively with management and vendors to support efficient departmental operations.
- Executed merchandising according to current planograms (POGs) to align with company standards.
- Delivered exceptional customer service through knowledgeable, attentive support.
Sales Associate
Staples the Office Supply Superstore
Phoenix, AZ
01.2020 - 03.2022
- Operated POS systems efficiently and accurately, ensuring proper cash handling and transaction reconciliation.
- Delivered high-quality customer service in person and over the phone, resolving inquiries, and supporting a positive customer experience.
- Managed high-value sales transactions, and effectively promoted insurance warranties and add-on services.
- Maintained a clean, organized, and professional front desk environment to support smooth daily operations.
- Unloaded, stocked, and merchandised products according to planograms (POG), ensuring shelves were properly set and visually appealing.
Education
High School Diploma -
Imagine Prep Surprise
Surprise, AZ05-2019
Skills
- Customer service and Sales
- Operating systems: Windows and Apple
- Microsoft Office applications
- Multitasking and organization
- Communication and Time management
- Team leadership
- Inventory management
- Attention to detail
- Records management
- Data entry
- Typing
Certification
Forklift Operation License
Timeline
Fulfillment Team Lead
Lowe's Home Improvement
04.2025 - Current
Merchandising Sales Associate Plant Service Team Lead
Lowe's Home Improvement
07.2023 - 04.2025
Sales Associate
Staples the Office Supply Superstore
01.2020 - 03.2022
High School Diploma -
Imagine Prep Surprise