Kristen Whiteley
Vista,CA
Summary
District Manager with demonstrated experience managing teams while guiding staff for superior customer interactions and developing people for future growth. Talented at consulting store managers and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty. Seeking a position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
11
11
years of professional experience
Work History
District Manager
Starbucks
11.2020 - Current
- Built positive and productive relationships with store partners, field leadership, and support partners.
- Streamlined operations by establishing efficient processes across portfolio of 10 plus stores and communication channels between stores, leading to reduced costs and increased productivity.
- Consistently exceeded portfolio sales targets with well-developed sales strategy and empowering team coaching.
- Developed and executed comprehensive training plans for store managers and district managers, resulting in improved employee performance and customer satisfaction.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Built relationships with customers and community to establish long-term business growth.
Store Manager
Starbucks
05.2013 - 11.2020
- Increased store profitability by implementing operational excellence at 5 stores.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
Political Science
Loyola Marymount University
Los Angeles, CAOrganizational Leadership
Arizona State University
Skills
- Strong Interpersonal Skills & Communication
- Relationship Building
- Customer Service
- Growth Mindset
- Community Outreach
- Multi-Unit Management
- Staff Recruiting
- Operations Management
- Staff Development
- Team Leadership
- Leadership Development
Timeline
District Manager
Starbucks
11.2020 - Current
Store Manager
Starbucks
05.2013 - 11.2020
Political Science
Loyola Marymount University
Organizational Leadership
Arizona State University