Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristen Wiegmann

Casa Grande,AZ

Summary

Experienced in overseeing multiple business locations to ensure seamless operations and high standards, utilizing strategic planning and resource management to optimize performance. Demonstrated track record of improving team productivity and customer satisfaction through effective leadership and problem-solving abilities. Knowledgeable Area Manager with a solid background in managing multiple business locations effectively, successfully implementing strategies that enhance operational efficiency and customer satisfaction. Professional in multi-unit management, consistently exceeding targets through effective resource allocation and strategic planning, known for fostering team collaboration and adapting to dynamic business needs with a focus on achieving results. Reliable Area Manager successful at operating in high-volume, fast-paced environments, skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 17 years of management performance.

Overview

20
20
years of professional experience

Work History

Area Manager

FleetPride
11.2024 - Current
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Manage P & L expenses and area financial allotments
  • Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
  • Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.

Territory Sales Manager

FLEETPRIDE
07.2021 - 11.2024
  • Team Management: Oversee the process and create plans for a team of 15 across 2 states
  • Coaching and Training: Developing my team to be the top salespeople and training on cross function of all operational procedures. Also, developing outside sales representatives for next level management.
  • Manage a P&L and control cost spending
  • TSM Council: I have been an active member in our field leadership council and helped structure multiple processes that have been implemented in the field.
  • Sales Process development and training
  • Strategic Growth initiatives planning and development
  • Weekly huddle strategy planning and one on one monthly development plans
  • KPI management and action planning

Branch Manager

FLEETPRIDE
07.2018 - 07.2021
  • Store production improvement: Turned the branch in the positive in less than six months. Utilized Organizational Development to assess the stores areas of improvement and strategized a plan to make necessary changes
  • P&L management: Control and create ways for overall financial improvement. Adjusted and controlled the salary and expenses to bring the branch into the positive level. Improved GP and overall EBITA
  • Inventory Control: Fixed existing theft and mishandling of inventory and now the station and levels are with a good financial range, plus there is no more loss. Annual physical inventory protocol and counts are stabilized.
  • Sales and Service: Conduct outside sales, internal sales, invoice handling and repairs, customer support and damage control, and helped support internal staff on counters and deliveries.
  • Employee evaluations and improvement plans
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.

Aftermarket Sales Representative

RUSH TRUCK CENTER
08.2017 - 07.2018
  • Created a new territory for Pilot Store location and conducted B2B sales calls
  • GP control and adjustments to win business
  • Invoice and Quotes
  • Successfully build up profitable solutions for customers and new store location
  • Trained all new sales representatives that took over sections of my territory due to overgrowth

Territory Sales Representative

GRAINGER
03.2015 - 06.2016
  • Took over territory that was falling short of goal and improved in three months from hire
  • Product solutions and presentations
  • Managed customer base of 300 customers
  • B2B Sales
  • GP control and quotes to improve overall performance of territory
  • Training new sales representatives

Outsides Sales Representative

HOME DEPOT
07.2014 - 01.2015
  • Lead generation: Conducted various forms of creating self-generated leads
  • Display Set-up: Set up and manned display tables and gave presentations to show product.
  • B2C sales calls and In-home consultations for roofing, siding, gutters, windows, and insulation

Supervisory Officer

TRANSPORTATION SECURITY ADMIN
03.2008 - 06.2014
  • Created a new training process and administrated new protocol
  • Behavior Detection Specialist: I was a training officer that conducted screening and assessments of passengers and taught staff how to observe behavior detection
  • SOP: studied and trained on SOP procedures and changes
  • Reporting: Incident reporting, opening and end of day reporting, and behavior reporting
  • Screening of Passengers
  • Employee evaluations and improvement plans

Computer Services

OWNER OF BUSINESS
05.2005 - 03.2008
  • Accounts receivables and payables
  • Marketing
  • Budget reports
  • Auto-CAD
  • Proposals and Contracts

Education

B.S. - Business Administration, Organizational Leadership

FRESNO PACIFIC UNIVERSITY

Secondary English

CAL STATE BAKERSFIELD

Secondary English

VANGUARD UNIVERSITY

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United States Air Force

Skills

  • Training Manager
  • Territory Sales Specialist
  • Customer Service trainer
  • Sales Consulting
  • Branch Managed Inventory
  • P & L tracking
  • Personality engagement training
  • Foundations of Leadership training
  • Territory Sales Management Council
  • Office Administration
  • Auto Cad
  • Human Resources Assistant
  • Organizational Skills
  • Team Building
  • Inventory Control
  • Behavior Detection training
  • Peer Counselor
  • Firearms Training
  • Supervisory Officer
  • Training & Development
  • Territory prospecting
  • Territory Manager
  • Operations control
  • Time Management
  • College courses
  • Sales and service
  • Learning Development
  • Microsoft Office programs
  • Word
  • Excel
  • PowerPoint
  • ISeries
  • SAP
  • Salesforce
  • CRM
  • Staff management
  • Operations management
  • Relationship building and management
  • Team development
  • Performance management
  • Operations
  • Staff training and development
  • Staff training
  • Controlling costs
  • Process improvement
  • Customer relationship management
  • Staff development
  • Business development and planning
  • Recruitment and hiring

Timeline

Area Manager

FleetPride
11.2024 - Current

Territory Sales Manager

FLEETPRIDE
07.2021 - 11.2024

Branch Manager

FLEETPRIDE
07.2018 - 07.2021

Aftermarket Sales Representative

RUSH TRUCK CENTER
08.2017 - 07.2018

Territory Sales Representative

GRAINGER
03.2015 - 06.2016

Outsides Sales Representative

HOME DEPOT
07.2014 - 01.2015

Supervisory Officer

TRANSPORTATION SECURITY ADMIN
03.2008 - 06.2014

Computer Services

OWNER OF BUSINESS
05.2005 - 03.2008

Secondary English

CAL STATE BAKERSFIELD

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United States Air Force

B.S. - Business Administration, Organizational Leadership

FRESNO PACIFIC UNIVERSITY

Secondary English

VANGUARD UNIVERSITY

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Kristen Wiegmann