Epic, eClinical Works, Decoded Health and Greenway EMR trained
Kristen Wiggins-Lestage
Denham Springs,LA
Summary
Outgoing Clinic Manager with over 13 years of experience working with medical personnel in a variety of patient care settings. Exceptional skills in organization and communication creating productive workflows and inspiring quality patient care. Motivated and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Clinic Manager
Patient Plus Urgent Care
05.2022 - 02.2024
- Scheduling
- Payroll
- Ordered all clinic supplies and kept check on inventory levels.
- Completed Weekly/Monthly Data Reports
- Conducted Staff Meetings
- Provided direct care to patients by assessing, triaging and treating illnesses/injuries
- Hired, trained and supervised employees to maintain team of high performers.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Verified insurance coverage.
- Conducted staff evaluations, providing constructive feedback and setting clear expectations for future performance goals..
- Attended regular meetings with administration to discuss clinic operations and policies.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
Medical Assistant/Sterilization Technician
Our Lady Of The Lake Hospital
05.2021 - 05.2022
- ntributed to the prevention of healthcare-associated infections with diligent adherence to proper sterilization techniques.
- Tested sterilization equipment by performing regular checks and maintenance to keep instruments in working order.
- Troubleshot medical equipment malfunctions and reported issues to appropriate personnel.
- Maintained records on sterilizing procedures and parameters.
- Followed OSHA, FDA, JACO and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Inspected sterile package integrity prior to distribution.
- Operated and maintained steam autoclaves by using distilled water, checking for leaks and cleaning air traps and water sensors.
- Maintained accurate records of all sterilized items, ensuring traceability and regulatory compliance.
- Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures.
- Recorded biologicals and test results.
- Identified parameters and sterilization method required for each item to be sterilized.
- Verified and maintained proper documents and records for sterilization.
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
- Wrapped trays, instrument packs, and sets.
- Operated specialized equipment using steam, gas and chemical methods to sterilize equipment.
- Performed thorough inspections of instruments for damage or contamination before releasing them for use in surgical procedures.
Scribe/Medical Assistant
Louisiana Internal Medicine & Pediatric Associates
10.2020 - 05.2021
- Reduced errors in medical records through meticulous attention to detail and thorough knowledge of medical terminology.
- Accompanied physicians through day in fast-paced, stressful environments.
- Increased physician productivity by handling administrative tasks such as scheduling appointments and managing patient inquiries.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Worked effectively in fast-paced environments.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Completed EKGs and other tests based on patient presentation in office.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Medical Assistant
Internal Medicine Clinic Of Morgan City
01.2014 - 06.2019
- Verified patient insurance coverage and collected required co-payments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Excellent communication skills, both verbal and written.
- Applied effective time management techniques to meet tight deadlines.
Education
No Degree - General Studies/Nursing
Nicholls State University
Thibodaux, LANational Certification - Medical Assistant/Patient Care Technician
South Central Louisiana Technical College
Morgan City, LA2011
High School Diploma -
St. Francis Academy
Morgan City, LA05.1998
Skills
- Critical Thinking
- Patient Education and Counseling
- Patient Care Assessment and Coordination
- Performance Monitoring
- Scheduling
- Payroll
- Monthly Data Reporting
- Employee Performance Evaluations
- Quality Control
- HIPAA Compliance
- Occupational medicine
- Clinical Staff Management
- Employee Recruitment and Hiring
- Supply/Medication Inventory and restocking
Software
Certification
- American Heart Association BLS Certification-2014 to Current
- Phlebotomy
- EKG
- PCT/MA
- DOT Urine Drug Screening
- DOT Breath & Alcohol Screening
Timeline
Clinic Manager
Patient Plus Urgent Care
05.2022 - 02.2024
Medical Assistant/Sterilization Technician
Our Lady Of The Lake Hospital
05.2021 - 05.2022
Scribe/Medical Assistant
Louisiana Internal Medicine & Pediatric Associates
10.2020 - 05.2021
Medical Assistant
Internal Medicine Clinic Of Morgan City
01.2014 - 06.2019
No Degree - General Studies/Nursing
Nicholls State University
National Certification - Medical Assistant/Patient Care Technician
South Central Louisiana Technical College
High School Diploma -
St. Francis Academy
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