Kristen Williams
Culpeper,VA
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in sales development, project management and customer service best practices.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Operations Coordinator
NCS Technologies
12.2022 - Current
- Government and military technology sales
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Building and maintaining relationships with new and existing clients through dedicated assistance, issue resolution and active listening.
- Submitted reports to senior management to aid in business decision-making and planning.
- Optimized CRM systems for accurate data tracking, enabling informed business decisions.
Property Management Coordinator
Long & Foster Real Estate
01.2021 - 12.2022
- Responding to approximately 80weekly tenant inquiries by phone and email.
- Coordinating with contractors and tenants to schedule maintenance requests.
- Following up on all requests to ensure completion
- Recruiting and onboarding new contractors.
- Provided exceptional customer service by responding promptly to tenant inquiries or concerns.
- Managed vendor relationships for cost-effective services.
- Assisted in monitoring legal compliance across all areas of property management operations.
Inside Sales Representative
Diligent Health Solutions
06.2017 - 12.2021
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Training and overseeing new employees.
- Processing payment/invoices and data entry.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Sales Assistant
F.H. Furr Plumbing, Heating, Air Conditioning, and Electrical Inc.
04.2016 - 06.2017
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Create schedule for sales and service technicians.
Financial Sales Consultant
PNC Bank
07.2012 - 04.2016
- Meeting sales goals by being knowledgeable on banking products and services in order to provide customers with a balanced view of available options.
- Providing excellent customer service by consistently working to resolve any problems.
- Building customer relationships when opening accounts and referring them to other partners to expand their banking relationship.
Education
Associate's degree - Criminal Justice
Northern Virginia Community College
Manassas, VA12.2021
Skills
- Microsoft Suite
- Salesforce
- SAP
- Account Management
- CRM Management
- Pipeline Management
- Performance Tracking
- Sales Reporting
- Customer Relationship Building
Certification
Driver's License, 12/01/19, 12/01/25
Assessments
- Customer focus & orientation, Proficient, 07/01/21
- Sales skills, Proficient, 10/01/22
- Work motivation, Proficient, 09/01/22
- Call center customer service, Proficient, 04/01/22
- Customer service, Proficient, 07/01/21
- Sales fit, Proficient, 04/01/22
- Verbal communication, Proficient, 04/01/22
- Written communication, Proficient, 04/01/22
Personal Information
Relocation: Orlando, FL
Timeline
Sales Operations Coordinator
NCS Technologies
12.2022 - Current
Property Management Coordinator
Long & Foster Real Estate
01.2021 - 12.2022
Inside Sales Representative
Diligent Health Solutions
06.2017 - 12.2021
Sales Assistant
F.H. Furr Plumbing, Heating, Air Conditioning, and Electrical Inc.
04.2016 - 06.2017
Financial Sales Consultant
PNC Bank
07.2012 - 04.2016
Associate's degree - Criminal Justice
Northern Virginia Community College
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