Kristen Wimbush

• Improved operational efficiency by streamlining processes and implementing cost-saving measures.

• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.

• Developed strong relationships with vendors, resulting in better pricing and improved service quality.

• Improved customer satisfaction by efficiently managing vending machine inventory and maintenance.

• Optimized routes for vending machine technicians, reducing travel time and fuel expenses. Developed strong relationships with key accounts, ensuring long-term business partnerships and repeat customers.

• Conducted regular audits to ensure compliance with safety regulations, maintaining a clean record for the company.

• Reduced equipment downtime by implementing preventive maintenance schedules for all vending machines under management.

• Coordinated logistics efforts, streamlining deliveries between warehouses and installation sites for maximum efficiency.

• Provided training and mentorship to new employees, enhancing team productivity and performance levels.

• Monitored industry trends, staying ahead of competitors by offering the latest products in high demand.

• Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
• Monitored daily operations and routes to resolve issues and drive operational effectiveness.
• Scheduled, attended and contributed to safety meetings to maintain working relationships and promote maximum morale and productivity.
• Conducted driver ride-alongs and observations to evaluate and improve driver performance.
• Visited customers and customer sites to evaluate and resolve safety issues and seek service alternatives.
• Managed end-of-day check-in process to capture and communicate key service, safety and equipment issues.
• Oversaw driver and laborer time and attendance to minimize overtime and ascertain drivers did not exceed limits established by regulatory agencies.
• Leveraged systems, equipment and process redesign to drive continuous improvement.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Coordinated driver dispatch to accomplish daily delivery requirements.

• Oversee the entire staff. Provide leadership skills, training and development for all employees.
• Responsible for work analysis. Planning, scheduling and assigning work to technicians.
• Ensures all warranty policies and procedures are executed.
• Responsible for customer relationship management: problem solving, customer satisfaction and retention.
• Oversee vehicle specifications and vehicle in-service/out-service process.
• Responsible for parts Inventory management, policies and procedures.
• ·Responsible for Quality Inspections of preventative maintenance & repairs, as well as performing In Process Reviews of non-PM work.
• Develop and ensure implementation of Quality Assurance, Action plans and Continuous Improvement programs. Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements ensuring employee compliance with Safety and EPA regulations and requirements.
• Financial Management: Responsible for ensuring shift/shop delivers against Net Maintenance. Cost per Unit objectives without sacrificing quality, safety or customer satisfaction.
• Responsible for cost control measures related to maintenance operations budget and location
• P&L statement to meet financial objectives.

Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.

Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.

Oversaw quality control and productivity rates to increase revenue and production times. Coordinated special projects and managed schedules.

Hire, train, motivate and monitor performance of Customer Service Reps.

Maintain Accounts Receivables and Accounts Payable.

Work closely with Center Manager to create a team environment producing high performance results.

File management and scheduling.

Provide accurate and timely payroll and HR-related administration and recordkeeping for all center associates.

Provide direct reports with clear expectations and necessary tools, training and information to effectively perform their jobs.

Boosted branch sales by developing and deepening customer loyalty through incentive programs.

Assessed expansion plans and presented costs to forecast trends and recommend changes. Generated dramatic improvements across entire sales cycle.

Submitted loan applications to loan underwriter for verification and recommendation. Employee development (training, delegation, and follow up), customer service, sales, marketing, A/R, cost control, fleet management (growth, planning, and logistics).

Provide daily customer service. In addition to ringing up sales for car rentals, also answer customer questions, develop/implement marketing strategies, and perform multiple customer service duties.