Kristen Winborn
Dearborn Heights,MI
Summary
Experienced and organized admin with over 10 years of a wide range of customer service and leadership qualities. Work well with multitasking efficiently and accurately to make sure everything gets done at the correct time. Easily adaptable to change and learn things quickly.
Overview
10
10
years of professional experience
Work History
Accounting Admin
Foundation Systems Of Michigan
04.2023 - Current
- Generating clock in and out reports for up to 100 employees and correct times if needed.
- Make sure all hours are job costed or labor purposes.
- Reviewing and approving jobs are complete for 22 crews, on a daily basis.
- Entering in crew bonuses.
- Entering in and paying out initial and final commissions for CFI's and service techs.
- Processing change orders on jobs and adjusting commissions
- Submit final payments on the jobs that were finished using financing.
- Enter in Credit Card or financing batches from the previous day in Business Central and allocating payments when they are entered into BizWiz
- Enter invoices from vendors.
- Scrubbing AR Reports
- Submitting branch payroll reports
Service Center Representative
Foundation Systems Of Michigan
08.2017 - 04.2023
- Service center team lead for 4 locations and managing up to 15 service technicians' schedules
- Worked alongside service manager handing customer escalations and scheduling conflicts.
- During this time, I processed and commissioned any sales that the service techs might have had.
- Processed all service sales and commissions.
- Approves all service appointments to make sure that that were complete.
- Trained all service admin on booking reactive, proactive, and prepaid service appointments.
- In one year span I booked a total of 1,162 service appointments.
Permit Admin
Foundation Systems Of Michigan
- Built out and submitted permit applications
- Worked with over 300 cities on requirements and scheduled rough and final inspections.
- Managed permit runner's route daily
- Worked alongside with scheduling to ensure all inspections passed
- Had to create a permit invoice for the customers
- Called Miss Dig for jobs where we were going to be digging at.
Appointment Center Representative
Foundation Systems Of Michigan
09.2013 - 08.2017
- During this time, I became the Appointment Center Team Leader.
- Managed 20 Certified Field Inspectors' schedules while paying close attention to drive time between appointments
- Trained all appointment center new hires on how to book appointments
- Worked alongside the sales manager when reviewing schedules and reviewing appointment notes.
- Listened to customers' concerns to ensure that we had the right CFI going to their home.
- Confirmed the customers' appointment date and times and if they needed to reschedule we would reschedule them at this time.
Skills
- Customer service
- Team player
- Quick leaner
- Excellent communication skills
- Pay great attention to details
- Thrives on working with deadlines
Timeline
Accounting Admin
Foundation Systems Of Michigan
04.2023 - Current
Service Center Representative
Foundation Systems Of Michigan
08.2017 - 04.2023
Appointment Center Representative
Foundation Systems Of Michigan
09.2013 - 08.2017
Permit Admin
Foundation Systems Of Michigan
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