Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Language
Timeline
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Kristen Wingard

Elgin,SC

Summary

My name is Kristen Wingard, I have been working in customer service retail for about 7 years now. Jobs ranging from being a cashier in local grocery stores and town stores, Walmart as a cashier, working in the food retail customer service as a Shift supervisor at Ruby Tue, Deli/ Bakery Assistant Manager at Kj's Market, Transitioning to clothing retail at Cato's Fashion while presently a Lead with Crossmark at Sam's Club. I have experience with computer programs such as Microsoft Softwares, and any programs involving designing and scheduling. I have excellent telecommunication skills very proper and bright attitude, I’m as well good with organizing and planning and solving problems with creative ideas that make a better outlook on the plan of action.

My objective of the job offer is to work hard and complete the tasks at hand in an orderly and well timed manner. Being dependable to be on task at all times and proper time management skills and also being a excellent leader.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Lead

Crossmark
06.2024 - Current
  • Streamlined event setup and breakdown processes, reducing overall time spent on non-customer-facing tasks.
  • Provided exceptional customer service throughout each event, addressing inquiries promptly and professionally.
  • Expanded brand awareness among target demographics through consistent participation in relevant community events.
  • Trained new Demo Event Specialists on company policies, procedures, and best practices for successful events.
  • Adhered strictly to food safety guidelines when preparing samples at food-related demo events.
  • Utilized effective time management skills to balance multiple competing tasks while maintaining a high level of productivity during events.
  • Assisted customers in locating items, addressed questions and provided product samples.
  • Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
  • Maintained clean, organized and professional work environment.
  • Greeted customers warmly and pleasantly answered inquiries.
  • Educated customers on product features and answered questions regarding product use.
  • Increased sales by effectively communicating product benefits.
  • Lead Responsibilites: Maintain Freeosk program by refilling and maintaining weekly change overs, Setting up the Digital Carts weekly on chageouts as well. Sunday and Monday the lead on duty is to set up the demo carts for each shift before they come in.
  • Following proper food safety guidlines I also produce fresh squeezed juice.
  • Alcohol Demos based on training i conduct events for alcohol as well.

Shift Supervisor

Ruby Tuesday
05.2023 - 02.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
  • Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
  • Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
  • Increased sales performance through effective upselling techniques and staff training initiatives.
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Supervised ongoing daily production phases.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Cultivated professional working relationships with peers and supervisors.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Troubleshot equipment to reduce service calls and downtime.
  • Monitored daily and weekly key performance indicators to maintain on-track status.

Assistant Store Manager

Cato's Fashion
07.2022 - 11.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Assistant Deli/Assistant Bakery Manager

KJ's Market
06.2021 - 04.2022
  • Assisted with training new employees on deli procedures, helping maintain a consistent level of service across all staff members.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Utilized safe food handling techniques when preparing, storing, and displaying products to reduce waste and minimize risk of contamination.
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Collaborated with team members to ensure smooth operation of the deli department.
  • Provided excellent customer service through active listening and addressing customer needs promptly.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Assisted in maintaining a clean and organized workspace, ensuring compliance with health regulations.
  • Developed positive relationships with regular customers through attentive service and genuine conversation.
  • Monitored product quality closely by checking expiration dates and rotating stock accordingly.
  • Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Created appealing food arrangements for party trays and specialized orders.
  • Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels.
  • Sliced meats and cheeses according to customer preferences, providing personalized service that encouraged repeat business.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Learned other teammates' work tasks to train as backup.
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Adhered strictly to food safety guidelines when handling and preparing products, ensuring a safe and healthy environment for customers.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Demonstrated product knowledge to assist customers in making informed choices, resulting in higher sales.
  • Handled cash transactions efficiently, ensuring accuracy in accounting for sales and change given to customers.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Continually updated knowledge on new products or promotions to accurately inform customers about their options.
  • Prepared fresh, high-quality deli products for sale, contributing to increased revenue.
  • Supported store management by participating in store-wide initiatives and attending staff meetings regularly.
  • Accurately weighed, labeled, and priced deli items for customers'' convenience, leading to quicker checkout times.
  • Maintained accurate inventory control by conducting regular stock checks and replenishing as necessary.
  • Worked closely with suppliers to ensure timely delivery of fresh ingredients for daily preparation.
  • Calculated total items needed to assemble party trays and placed orders for inventory.
  • Contributed ideas for improving department processes during team meetings for overall operational efficiency enhancement.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
  • Monitored inventory levels to order new supplies and maintain consistent stock.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Observed customer purchases in line and differentiated between standard portions.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.

Education

Bachelor of Science - Criminal Justice

Strayer University
Washington, DC
09-2027

Skills

  • -Computer Skills- Microsoft Software, Scheduling, Planning
  • -Managing a shift
  • -Dependable
  • -Customer Service experience
  • -3 years of food retail
  • -7 years of customer service skills
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Customer service
  • Time management
  • Multitasking Abilities
  • Computer skills
  • Organizational skills

Accomplishments

  • Supervised team of 10-20 staff members.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • ServSafe Food Safety Certified
  • Multiple Certifications in Crossmark Platform Certifications

- Food Safety Management

- Alcohol

- Juicer

Language

English Proficiency

Timeline

Lead

Crossmark
06.2024 - Current

Shift Supervisor

Ruby Tuesday
05.2023 - 02.2024

Assistant Store Manager

Cato's Fashion
07.2022 - 11.2023

Assistant Deli/Assistant Bakery Manager

KJ's Market
06.2021 - 04.2022

Bachelor of Science - Criminal Justice

Strayer University

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Kristen Wingard