Kristen Withrow
Amelia,OH
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
AGSE
03.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Improved order tracking systems, resulting in increased transparency for both customers and internal teams.
- Managed complex orders, coordinating with multiple departments to ensure successful delivery and installation.
- Participated in process improvement initiatives, identifying opportunities for greater efficiency within the order management system.
- Reduced order errors through diligent review of product specifications before placing orders.
- Achieved higher levels of client satisfaction by promptly addressing any concerns or complaints related to their orders.
- Monitored orders and delivered status updates to customers regarding arrivals.
- Maintained and managed customer files and databases.
- Verified delivery schedules and processes.
- Maintained customer accounts and relationships.
- Managed a large volume of incoming quote requests, prioritizing tasks effectively to meet tight deadlines consistently.
- Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
- Reduced customer complaints by promptly addressing issues related to order status or shipment delays.
Customer Service Team Lead
Lns America
10.2021 - 10.2023
- Developed production schedule to deliver quality, on-time product.
- Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Checked status of orders and back-ordered products to coordinate efficient shipments.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Evaluated customer service staff performance and provided constructive feedback.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Trained staff on operating procedures and company services.
- Cross-trained and provided backup support for organizational leadership.
- Maintained 150+ customer accounts by recording account information
Customer Service Representative
Avure Technologies
08.2013 - 10.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed and updated databases to handle customer data.
- Investigated and resolved accounting, service and delivery concerns.
- Responsible for weekly inventory transfers to/from Europe, inventory adjustments, cycle counts.
- Placed orders in 3PL systems
Education
High School Diploma -
Carlisle High School
Carlisle, OH05.2001
Skills
- Lean Manufacturing Experience
- Materials Management
- Training Development Aptitude
- Team Training
- Interdepartmental Communication
- Staffing Oversight
- Created and updated training documentation
- Job Training
- Training Program Design
- Staff Development Plans
- Performance Evaluation
Timeline
Customer Service Representative
AGSE
03.2023 - Current
Customer Service Team Lead
Lns America
10.2021 - 10.2023
Customer Service Representative
Avure Technologies
08.2013 - 10.2021
High School Diploma -
Carlisle High School
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