Kristen Woodard
Summerville,SC
Summary
Administrative Professional with experience working in a fast-paced environment. Provides administrative support for Executive Directors while delivering friendly customer service to clients. Fast typing skills, strong knowledge of various software programs, bookkeeping, and systematic techniques to disseminate information.
Overview
5
5
years of professional experience
Work History
Procurement Specialist
SCDDSN Coastal Regional Center
02.2024 - Current
- Facilitates purchases from outside suppliers to meet company and client needs.
- Researches key suppliers, negotiating purchase agreements, and ensuring all products and materials meet company standards.
- Manages procurement of products and services.
- Manages and maintains contracts with vendors.
- Negotiates and drafts contract terms and conditions.
- Ensures compliance with all related laws and regulations.
- Analyzes and evaluates supplier performance.
- Manages daily, monthly, and quarterly reports.
- Develops and maintains supplier relationships.
- Coordinates with departments across campus.
- Negotiates with vendors on freight costs, cutting shipping prices by 20%.
Customer Service Professional (CSP)
H&R Block
01.2024 - 04.2024
- Provided creative themes and marketing ideas to the Client Service Leader and Marketing Manager.
- Assisted in maintaining a clean environment for clients and staff.
- Documented and updated customer records based on interactions.
- Balanced cash drawer and processed transactions.
- Maintained confidentiality of client information.
- Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Implemented best practices in complaint handling, reducing escalations and ensuring prompt problem resolution.
- Surpassed performance goals by approaching interactions with resourcefulness, organization, and customer-centric solutions.
- Assisted in training new hires, helping them acclimate quickly to company culture and expectations for delivering outstanding customer service.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 100 customers each day.
Executive Administrative Assistant
SCDDSN Coastal Regional Center
01.2022 - 02.2024
- Facilitated training and onboarding for incoming office staff.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Seamlessly interacted with colleagues to plan and complete special events.
- Enhanced communication between departments through proactive coordination of meetings and events.
- Organized travel arrangements, ensuring smooth transitions for executives during business trips.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Fostered a positive work environment by addressing employee concerns and facilitating team-building activities.
- Offered assistance, collaboration and clerical support to auditors throughout entire review process.
- Implemented updated policies and practices for organization and monitored effect.
- Processed reimbursements for executive team and senior management group.
- Transcribed meeting minutes for Executive Council and Emergency Preparedness Meetings.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Volunteered to help with special projects and events of varying degrees of complexity.
- Wrote reports, executive summaries and monthly newsletters.
Hostess
Halls Chophouse CHS
07.2021 - 12.2021
- Scheduled reservations in person and via telephone communication.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Used cash registers and credit card machines to cash out customers.
- Completed daily side work and opening and closing duties without fail.
- Delivered pick-up and curbside orders to guests.
Residential Assistant (RA)
Francis Marion University Housing Office
08.2019 - 05.2021
- Served as a positive role model for a diverse group of students.
- Educated students on policy and procedure updates.
- Interfaced with residents to address and resolve complaints or grievances.
- Calmly assessed and determined appropriate responses to crises.
- Facilitated conflict resolution between residents when necessary, promoting a harmonious living environment for all occupants.
- Assisted with move-in and move-out processes, ensuring smooth transitions for new and departing residents.
- Logged and filed incident reports, detailing significant occurrences during assigned shifts.
- Encouraged student participation in community and social university-sponsored programs.
- Promoted a sense of community among residents through the planning and execution of social events and activities.
- Evaluated student progress to identify areas of improvement and provide feedback.
Education
Bachelor of Arts - Mass Communications Public Relations
Francis Marion University
Florence, SC05.2021
Skills
- Effective Communication
- Purchasing Processes
- Proficient in Microsoft Office
- Excellent Written and Interpersonal Skills
- Direct Marketing
- Employee Training
- Conflict Resolution
- Excellent Customer Service
- Decision-Making Capabilities
- Adobe Indesign
- Time Management
- Records Management
Personal Information
Willing To Relocate: Anywhere
Timeline
Procurement Specialist
SCDDSN Coastal Regional Center
02.2024 - Current
Customer Service Professional (CSP)
H&R Block
01.2024 - 04.2024
Executive Administrative Assistant
SCDDSN Coastal Regional Center
01.2022 - 02.2024
Hostess
Halls Chophouse CHS
07.2021 - 12.2021
Residential Assistant (RA)
Francis Marion University Housing Office
08.2019 - 05.2021
Bachelor of Arts - Mass Communications Public Relations
Francis Marion University
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