Kristen Woods
Tulsa,OK
Summary
Compassionate and patient-focused healthcare professional with a strong background in administrative support, customer service, and healthcare operations. Proven ability to coordinate communications, manage referrals, and ensure policy compliance while resolving conflicts and improving efficiency. Skilled in patient advocacy, care plan management, and healthcare administration, with excellent communication, problem-solving, and organizational strengths. Dedicated to enhancing patient outcomes through empathy, collaboration, and high productivity in complex healthcare environments.
Overview
22
22
years of professional experience
Work History
Daycare Worker
Too cool 4 School
Denton, Texas
01.2007 - 08.2007
- Organized and maintained a safe, clean, and developmentally appropriate environment for children.
- Created lesson plans that incorporated activities to stimulate physical, social, emotional, cognitive growth of the children.
- Provided snacks and meals in accordance with dietary guidelines.
- Monitored children's play activities to ensure safety.
- Assisted in potty training and diapering children as needed.
- Instructed young children in basic educational concepts such as numbers, shapes, colors, letters.
- Encouraged positive behavior by providing praise and reinforcement of desired behaviors.
- Developed age-appropriate curriculums to meet the individual needs of each child.
- Communicated regularly with parents regarding their child's progress or concerns.
- Engaged children in creative play activities such as art projects, music time, story time.
- Maintained accurate daily records of attendance and activities completed by each child.
Veterinary Technician
Creekside Pet Care Center
North Richland Hills, TX
01.2006 - 08.2007
- Assisted with physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
- Provided postoperative care for animals recovering from surgery including providing pain management treatments.
- Collected samples of bodily fluids to analyze for parasites or other diseases.
- Monitored vital signs of animals during medical procedures and administered basic first aid treatments when necessary.
- Cleaned and maintained equipment used in veterinary practices such as cages, examination tables, autoclaves.
- Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis.
- Assisted with euthanasia when necessary according to veterinarian instructions.
- Dispensed prescription medications upon request from veterinarians.
- Prepared and administered medications and vaccines as prescribed by veterinarian.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Shaved surgical areas and placed IV catheters in preparation for surgery.
- Operated anesthesia, oxygen and monitoring equipment.
Patient Care Coordinator
Affordable Dentures and Implants
Tulsa, Oklahoma
01.2022 - Current
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Collected payments from patients in accordance with established policies and procedures.
- Provided assistance to dentists during dental treatments and procedures as needed.
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
- Responded to inquiries from patients regarding their accounts or dental services offered.
- Verified patient's eligibility for benefits under various insurance plans.
- Processed referrals to specialists when required by the dentist.
- Assisted in maintaining a clean reception area by tidying up furniture or vacuuming carpets regularly.
- Took digital X-rays of teeth using radiographic equipment.
- Sterilized instruments according to established guidelines and protocols.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Daycare Assistant Director
Playtime Plus
Broken Arrow, Oklahoma
09.2017 - 05.2020
- Managed daily operations of daycare facility, including staff supervision and budgeting.
- Developed and implemented policies and procedures to ensure safety and quality of care for children.
- Organized activities such as art projects, games, stories, music, field trips. to stimulate learning environment.
Daycare Teacher
Playtime Plus
Broken Arrow, Oklahoma
09.2016 - 02.2017
- Developed lesson plans and activities to engage children in learning.
- Conducted assessments of student performance and progress.
- Created a positive, nurturing environment for young students.
- Supervised children during meal times, playtime, and other activities.
- Assisted with toilet training and diaper changing when necessary.
- Provided guidance on social development issues such as sharing, following directions.
- Organized parent-teacher conferences to discuss student progress.
- Taught basic language skills including reading readiness, phonics, writing.
- Utilized positive reinforcement techniques to promote desired behavior in children.
- Managed record keeping duties such as attendance records and daily reports of individual child activities.
- Collaborated with colleagues to brainstorm ideas for classroom activities.
- Observed health practices such as proper handwashing procedures.
- Maintained supplies inventory for the classroom including art materials and books.
- Supervised circle time, free play, outside play, and learning and developmental activities.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Assisted children with daily routines, including toileting, feeding, and nap times.
Daycare Transport
Playtime Plus
Broken Arrow, Oklahoma
08.2016 - 10.2016
- Ensured safety of students by following all traffic laws and regulations.
- Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
- Performed pre-trip inspections of the bus according to established procedures.
- Transported students to school in a timely manner while keeping assigned route schedule.
- Followed all safety protocols when transporting students with special needs or disabilities.
- Reported student behavior incidents promptly to the appropriate personnel.
- Managed time efficiently so that routes are completed within allotted timespan.
- Transported students and teachers on school activity trips while exercising responsible leadership.
Physical Therapy Aide
Wol-med
Denton, Texas
09.2007 - 12.2007
- Assisted physical therapists with patient treatments by setting up equipment, preparing patients for treatment and providing support throughout the session.
- Maintained accurate records of patient progress, including vital signs, range-of-motion measurements and other relevant information.
- Provided massage therapy to patients under the supervision of a licensed physical therapist.
- Monitored patients during exercise sessions to ensure proper technique is being used and to provide additional instruction when necessary.
- Conducted exercises with patients as prescribed by the physical therapist in order to improve strength and flexibility.
- Performed administrative tasks such as scheduling appointments, answering phones and maintaining patient files.
- Prepared treatment rooms prior to patient arrivals by cleaning surfaces, stocking supplies and ensuring all safety protocols are followed.
- Maintained office and therapy equipment by cleaning and making minor repairs.
- Kept detailed records of patient physical therapy treatments and improvements.
- Instructed patients with home care exercises to promote patient ROM and overall health.
- Collaborated with PT to assist in assessment and modifications to plan of care.
Veterinary Receptionist
Creekside Pet Care Center
North Richland Hills, Texas
09.2005 - 12.2005
- Greeted clients and their pets upon arrival at the clinic.
- Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
- Filed medical records in an organized manner for easy access when needed.
- Processed payments from clients including cash, credit cards, and checks.
- Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
- Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
- Ordered office supplies as needed and maintained a clean reception area.
- Followed up with clients after their visits to ensure satisfaction with services provided.
- Maintained inventory of pet products such as food, treats, toys, collars, leashes.
- Monitored front desk operations to ensure smooth flow of traffic during peak hours.
- Provided support to veterinary technicians by preparing necessary documents before each appointment.
- Assisted in training new staff members on proper procedures for interacting with customers.
- Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
Kennel Manager
Creekside Pet Care Center
North Richland Hills, Tx
08.2004 - 08.2005
- Developed and implemented kennel policies and procedures.
- Conducted regular inspections of the kennel facility to ensure it is safe, clean, and well-maintained.
- Supervised team of Kennel Assistants in daily operations of the kennel.
- Maintained records for all animals housed at the facility including medical histories, food intake, grooming schedules, and medications administered.
- Coordinated with veterinarians for animal health care needs such as vaccinations, spay and neuter surgeries, and other treatments.
- Provided training to staff on proper handling techniques for animals.
- Assisted in feeding, watering, exercising, bathing, cleaning cages and runs, administering medications when necessary.
- Managed inventory of food supplies and other materials needed to run the kennel efficiently.
- Oversaw scheduling of appointments for boarding services or daycare activities.
- Kept kennel clean and safe for animals by managing daily cleaning and maintenance schedules.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Kennel Worker
Creekside Pet Care Center
North Richland Hills, Texas
03.2003 - 08.2004
- Cleaned and disinfected cages, kennels, runs, and animal holding areas.
- Provided food, water, and bedding for animals in care.
- Greeted customers and provided information about services offered by the kennel.
- Walked dogs on a daily basis to ensure they received exercise.
- Administered medications as directed by veterinarians.
- Assisted with grooming activities such as brushing fur and trimming nails.
- Recorded detailed notes regarding each animal's health conditions.
- Monitored animals for signs of stress or discomfort while in the facility.
- Maintained records of animal feedings, medications administered, and other pertinent information.
Education
High School Diploma -
Keller High School
Keller, TX 08.2000 - 05.2004
Skills
- HIPAA Compliance
- Organizational standards
- Insurance Verification
- Inventory Management
- Patient Flow Management
- Filing and Recordkeeping
- Office Administration
Certifications
- CPR certified
- Dental assistant certified
- Radiation protection safety certified
Timeline
Patient Care Coordinator
Affordable Dentures and Implants
01.2022 - Current
Daycare Assistant Director
Playtime Plus
09.2017 - 05.2020
Daycare Teacher
Playtime Plus
09.2016 - 02.2017
Daycare Transport
Playtime Plus
08.2016 - 10.2016
Physical Therapy Aide
Wol-med
09.2007 - 12.2007
Daycare Worker
Too cool 4 School
01.2007 - 08.2007
Veterinary Technician
Creekside Pet Care Center
01.2006 - 08.2007
Veterinary Receptionist
Creekside Pet Care Center
09.2005 - 12.2005
Kennel Manager
Creekside Pet Care Center
08.2004 - 08.2005
Kennel Worker
Creekside Pet Care Center
03.2003 - 08.2004
High School Diploma -
Keller High School
08.2000 - 05.2004
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