Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kristen Wright

Jackson,MI

Summary

I am a organized and dependable candidate successful at managing multiple priorities with a positive and calm attitude. My strengths are in problem solving and customer service. I have a willingness to take on added responsibilities to meet team goals. I am hardworking and passionate about the work I do. I am a solid leader that always looks for ways to empower those I work with.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Chief Operating Officer

LifeSpan...A Community Service
01.2022 - Current
  • Oversee day-to-day operations to keep organization running smoothly while meeting business goals
  • Participate in contract negations and meetings
  • Represent organization at external meetings and events to promote and build relationships with key stakeholders
  • Identified and mitigated operational risks to minimize potential negative impacts on organization
  • Developed and implemented recommendations for service improvement
  • Managed crisis response to minimize potential negative impacts on company
  • Established and maintain strong relationships with LifeWays, Recipient Rights Office, and person served, and guardians.
  • Collaborate with LifeWays compliance office, to review and maintain compliance with regulations.
  • Oversee technology, developed plan, and budget to keep up with technology needs.
  • Certified Safety Care trainer.
  • Experience with CARF and accreditation process.
  • Update New Hire trainings and train employees.
  • Supervisor of management.
  • LEO (EMR) manager. Train employees as needed. Rolled out Residential Progress Notes, IR's, and Power BI
  • Recipient Rights Liaison




Administrative Management Specialist

LifeSpan...A Community Service
12.2019 - 01.2022
  • Director of the billing department
  • Maintained corporate image with contracting partners, persons served, guardians and other agencies
  • Assist Executive Director as needed with contracts
  • Provider manger of the LEO (EMR) system
  • Corporate Compliance Officer
  • Recipient Rights Liaison. (processing IR's, remedial action, training...)
  • Over saw day to day operations to ensure compliance and that program operations ran smoothly
  • Conducted internal audits
  • Trained New Hires
  • Prepared for audits and accreditation with LifeWays, CARF, and other agencies
  • Developed COVID Preparedness and Prevention and Respiratory Protection Plan, then audited and enforced plan at program sites

Billing Specialist

LifeSpan...A Community Service
10.2005 - 12.2019
  • Researched and resolved billing discrepancies to enable accurate billing
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction
  • Monitored customer accounts to identify and rectify billing issues
  • Provided excellent customer service, developed and maintained relationships
  • Oversaw implementation of the LEO (EMR) system at nine different program sites, and trained all employees
  • Recipient Rights Liaison between multiple contracting agencies (Processing IR's, reporting, remedial actions plans...)
  • Completed internal file audits to ensure compliance
  • Assisted Executive Director as needed
  • Maintained program files to meet compliance with contracting agencies
  • Trained new employees
  • Developed and maintained billing procedures to facilitate timely payments
  • Prepared and submitted monthly billing reports to Executive Director for financial overview
  • Audited and corrected billing and posted documents for accuracy
  • Monitored outstanding invoices and performed collections duties
  • Created improved filing system to maintain secure client data
  • Answered phones and greeted guests at the front window
  • Maintained front lobby to ensure it was clean and organized

Direct Care Worker

LifeSpan....A Community Service
12.2003 - 10.2005
  • Assisted persons served with daily living activites
  • Administered medication as directed
  • Documented objectives identified with the Person Centered Plan
  • Reported incidents using IR's
  • Transported individuals to events and activities, and shopping trips
  • Recognized and reported abnormalities or changes in person served health status to manager
  • Monitored and assisted residents through individual service plans
  • Kept clients engaged in social networks and communities for personal health and growth
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters

Education

No Degree - Social Work

Jackson College
Jackson, MI

High School Diploma -

The DaVinci Institute
Jackson, MI
06.2000

Skills

  • Business Administration
  • Business Analysis
  • Planning and Execution
  • Executive Leadership
  • Operations Administration
  • Personnel Development
  • Customer Experience Control
  • Attention to Quality
  • Policy Development
  • Good listner
  • Improve Policies
  • Employee Motivation and Performance
  • Articulate Communication
  • People and Culture
  • Balanced Work Ethic
  • Approachable and Outgoing
  • Analytical and Critical Thinker
  • Adaptable and Flexible
  • Management
  • Technology
  • Delegation

Certification

Safety Care Trainer

CPR/First Aid

Mental Health First Aid (Adult/Child)

ASSIST Suicide Prevention

Timeline

Chief Operating Officer

LifeSpan...A Community Service
01.2022 - Current

Administrative Management Specialist

LifeSpan...A Community Service
12.2019 - 01.2022

Billing Specialist

LifeSpan...A Community Service
10.2005 - 12.2019

Direct Care Worker

LifeSpan....A Community Service
12.2003 - 10.2005

No Degree - Social Work

Jackson College

High School Diploma -

The DaVinci Institute

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