Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Hi, I’m
Kristen Wroten
Bogue Chitto,MS
Summary
Overview
8
years of professional experience
Work History
El Sombereo
Server/Waitress
12.2024 - 11.2025
Job overview
- Assisted in food and beverage preparation, adhering to health and safety standards.
- Provided exceptional customer service by addressing guest inquiries and ensuring satisfaction.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Used cash registers and credit card machines to cash out customers.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Checked guests' identification before serving alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Dollar General Store
Assistant Store Manager
04.2023 - 12.2024
Job overview
- Supervised daily store operations to ensure high standards of customer service and merchandise presentation.
- Trained and mentored new team members on operational procedures and company policies.
- Managed inventory control processes to minimize shrinkage and ensure product availability.
- Implemented promotional displays, enhancing product visibility and driving sales growth.
- Assisted in scheduling staff shifts, optimizing workforce efficiency to meet customer demand.
- Conducted regular audits of store compliance with safety regulations and company standards.
- Analyzed sales reports to identify trends, contributing to strategic decision-making for inventory management.
Pikes Peak Janitorial Supplies
Assistant Manager
02.2018 - 09.2022
Job overview
- Implemented quality control measures that improved product accuracy and reduced errors in order fulfillment.
- Coordinated with suppliers to ensure timely delivery of janitorial supplies, optimizing stock levels.
- Analyzed sales data to identify trends, contributing to strategic decision-making for inventory purchasing.
- Developed strong working relationships with staff, fostering a positive work environment.
- Generated repeat business through exceptional customer service.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
Education
North Pike Summit, MS
High School Diploma
05-2014
University Overview
Skills
- Customer service
- Cash handling
- Inventory management
- Sales analysis
- Shift scheduling
- Communication skills
- Multitasking abilities
- Strong work ethic
- Positive guest interactions
Timeline
Server/Waitress
El Sombereo
12.2024 - 11.2025
Assistant Store Manager
Dollar General Store
04.2023 - 12.2024
Assistant Manager
Pikes Peak Janitorial Supplies
02.2018 - 09.2022
North Pike
High School Diploma