Kristen Young
Westmont,Illinois
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Claims Specialist
Advocate Health Care
07.2019 - Current
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
Customer Service Representative
Optum
11.2015 - 07.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Advocate
Blue Cross And Blue Shield
01.2014 - 10.2015
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Listened to customers in actively to assess issues and provide accurate information.
- Contacted outside providers on behalf of customers to help solve problems.
Education
Licensed Practical Nurse - Practical Nursing
Verve College
Oak Brook, IL03.2024
Timeline
Claims Specialist
Advocate Health Care
07.2019 - Current
Customer Service Representative
Optum
11.2015 - 07.2019
Customer Advocate
Blue Cross And Blue Shield
01.2014 - 10.2015
Licensed Practical Nurse - Practical Nursing
Verve College
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