Kristen Yount
Rochester,NY
Summary
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Physician Support Specialist
University of Rochester, Strong Memorial Hospital
02.2020 - Current
- Responsible for coordinating with doctors and care teams to develop patient schedules for patients chemotherapy and radiation therapy upmost quality care to patients and families
- Enhanced patient care by coordinating physician support services and streamlining communication between departments.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Assisted veterans and dependents in preparing forms and documents to present claims for benefits.
- Coordinated insurance authorizations, streamlining the billing process and reducing payment delays for patients and providers.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Home Health Aide
Lifetime care
06.2012 - Current
Teacher Aide
Mary Cariola childrens center
01.2009 - 01.2011
Individual support specialist
The ARC of Monroe
11.2006 - 06.2008
Education
High School Diploma -
Edison Tech
Rochester, NY01.2003
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Attention to Detail
- Multitasking Abilities
- Organizational Skills
- Adaptability and Flexibility
Timeline
Physician Support Specialist
University of Rochester, Strong Memorial Hospital
02.2020 - Current
Home Health Aide
Lifetime care
06.2012 - Current
Teacher Aide
Mary Cariola childrens center
01.2009 - 01.2011
Individual support specialist
The ARC of Monroe
11.2006 - 06.2008
High School Diploma -
Edison Tech
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