Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristen Yozukevich (Lindholdt)

Auburn,CA

Summary

I spent many years working with Patients at Sutter Medial Foundation, in both Family Practice and OB/GYN. Making appointments, scheduling doctors, data entering, patient care and customer service. Also, running a small business, including, buying, data entry, inventory, running reports. Along with customer service in person, online and over the phone. Multitasking many things at a time. Keeping the business organized and kept together. Was a Housewife for 5 years before I lost my Husband to job related cancer (local Firefighter), then stayed home with our Daughter for a additional 2 years.

Overview

22
22
years of professional experience

Work History

Call Center Representative

Chapa-De Indian Health
Grass Valley, CA
11.2022 - Current
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Answer multiple calls in a day.
  • Schedule patient appointments for multiple providers
  • Sending messages back to providers.
  • Inputting and running insurance.
  • Communicating with back office, referrals, behavioral health and many other departments to give the best care to the Patient.

Manager

360* Of Auburn
Auburn, CA
05.2021 - 10.2022
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Buying of product
  • Inventory/Data Entry
  • Running reports
  • Helping Customers, in person, online, on phone

Housewife

Auburn, CA
01.2014 - 01.2021

Patient Service Representative

Sutter Medical Group Family Practice/OB/GYN
Auburn, CA
01.2002 - 01.2012
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Used [Software] to schedule appointments.
  • Balanced deposits and credit card payments each day.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Generated monthly statements to check outstanding balances.
  • Ran Reports
  • Data Entry
  • Surg scheduling for OB/GYN
  • Setting new OB pt up with appts
  • Made patients appointments
  • Kept Doctors Schedules
  • Entered patient demographic and insurance data into electronic medical record system.
  • Verified patient insurance eligibility and entered patient information into system.
  • Answered incoming calls, scheduled appointments and filed medical records.

Education

High School Diploma -

Placer High School
Auburn, CA
05.1997

Skills

  • Project Management
  • Managing Operations and Efficiency
  • Issue and Conflict Resolution
  • Performance Tracking and Evaluations
  • Scheduling and Coordinating
  • Administration and Reporting
  • Managing Cash Register
  • Managing Appointments
  • Job Assignments
  • Managing Files and Records
  • Overseeing Employees
  • Managing Multiple Tasks
  • Social Media Platforms

Timeline

Call Center Representative

Chapa-De Indian Health
11.2022 - Current

Manager

360* Of Auburn
05.2021 - 10.2022

Housewife

01.2014 - 01.2021

Patient Service Representative

Sutter Medical Group Family Practice/OB/GYN
01.2002 - 01.2012

High School Diploma -

Placer High School
Kristen Yozukevich (Lindholdt)
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