Kristen Zarlengo
El Dorado Hills,CA
Summary
Systematic Administrative Assistant with over 34 years of experience in a fast-paced environment. Strong track record of reviewing and assessing processes and implementing continuous improvement initiatives to streamline operations. Responsible, punctual and productive professional when working with little to no supervision.
Overview
42
42
years of professional experience
Work History
Administrative Assistant
Imperial Die Cutting
Sacramento, CA
11.2020 - Current
- Ensuring efficient day to day operation of the business.
- Daily time sheet audit.
- Bi weekly payroll.
- Accounts Payable using Quickbooks.
- Accounts Receivable using Quickbooks.
- Billing and invoicing.
- Job write up based on quote given.
- Direct report to owner.
Administrative Assistant
ServiceMaster Clean
Sacramento, CA
09.2020 - 10.2020
- Ensuring the efficient and smooth day to day operation of the office.
- Respond to all incoming e-mails from clients.
- Create job estimates using QuickBooks.
- Create job invoices using QuickBooks.
- Produced marketing materials and researched the best way to market a small business.
- Make sales calls and update CRM with leads.
- Post job openings and screen potential employees.
Amazon.com
07.2020 - 09.2020
- Manage delivery issues and ensure customers receive packages on time.
- Directly work with drivers, dispatchers, and warehouse management teams to ensure on time and accurate service.
- Assist customers with returns, and refunds.
Customer Service Representative
United Airlines
Denver, CO
12.1986 - 05.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advise and assistance to customers, paying attention to special needs and wants.
- Cultivated customer loyalty, promoted repeat customers and improved customer satisfaction.
Station Auditor
United Airlines
Denver, CO
06.2012 - 10.2019
- Discovered areas of improvement by generating awareness and knowledge.
- Increased ticket revenue collection by establishing goals, overseeing performance and communicating results.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Coordinated leadership workshops to educate team members on best practices to optimize revenue collection.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Trained, mentored and motivated Customer Service Representatives, Supervisors, and Managers to continuously improve knowledge and abilities in Regulatory and Corporate Compliance.
- Developed Training Assessments for over 800 Customer Service Representatives.
- Evaluate, coach and mentor new employees for Customer Service work.
- Investigated detailed errors in processes, developing correction plans for cost savings.
- Supported United Airlines Corporate Offices in the development of a Baggage Waiver (Oracle Product) and Customer Care Product issuance (Spotfire) reporting system.
- Later joining the team to develop a single platform.
Education
High school diploma -
Brighton High School
Skills
Office administration
Spreadsheet management
Documentation and reporting
Information security
Executive presentations
Employee training and development
Relationship building
Time management
Accomplishments
- Collaborated with team of 5 in the development of Audit Compliant discrepancy reporting tool.
Timeline
Administrative Assistant
Imperial Die Cutting
11.2020 - Current
Administrative Assistant
ServiceMaster Clean
09.2020 - 10.2020
Amazon.com
07.2020 - 09.2020
Station Auditor
United Airlines
06.2012 - 10.2019
Customer Service Representative
United Airlines
12.1986 - 05.2020
High school diploma -
Brighton High School