Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
AdministrativeAssistant

Kristen Zarlengo

El Dorado Hills,CA

Summary

Systematic Administrative Assistant with over 34 years of experience in a fast-paced environment. Strong track record of reviewing and assessing processes and implementing continuous improvement initiatives to streamline operations. Responsible, punctual and productive professional when working with little to no supervision.

Overview

42
42
years of professional experience

Work History

Administrative Assistant

Imperial Die Cutting
Sacramento, CA
11.2020 - Current
  • Ensuring efficient day to day operation of the business.
  • Daily time sheet audit.
  • Bi weekly payroll.
  • Accounts Payable using Quickbooks.
  • Accounts Receivable using Quickbooks.
  • Billing and invoicing.
  • Job write up based on quote given.
  • Direct report to owner.

Administrative Assistant

ServiceMaster Clean
Sacramento, CA
09.2020 - 10.2020
  • Ensuring the efficient and smooth day to day operation of the office.
  • Respond to all incoming e-mails from clients.
  • Create job estimates using QuickBooks.
  • Create job invoices using QuickBooks.
  • Produced marketing materials and researched the best way to market a small business.
  • Make sales calls and update CRM with leads.
  • Post job openings and screen potential employees.

Amazon.com
07.2020 - 09.2020
  • Manage delivery issues and ensure customers receive packages on time.
  • Directly work with drivers, dispatchers, and warehouse management teams to ensure on time and accurate service.
  • Assist customers with returns, and refunds.

Customer Service Representative

United Airlines
Denver, CO
12.1986 - 05.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advise and assistance to customers, paying attention to special needs and wants.
  • Cultivated customer loyalty, promoted repeat customers and improved customer satisfaction.

Station Auditor

United Airlines
Denver, CO
06.2012 - 10.2019
  • Discovered areas of improvement by generating awareness and knowledge.
  • Increased ticket revenue collection by establishing goals, overseeing performance and communicating results.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Coordinated leadership workshops to educate team members on best practices to optimize revenue collection.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Trained, mentored and motivated Customer Service Representatives, Supervisors, and Managers to continuously improve knowledge and abilities in Regulatory and Corporate Compliance.
  • Developed Training Assessments for over 800 Customer Service Representatives.
  • Evaluate, coach and mentor new employees for Customer Service work.
  • Investigated detailed errors in processes, developing correction plans for cost savings.
  • Supported United Airlines Corporate Offices in the development of a Baggage Waiver (Oracle Product) and Customer Care Product issuance (Spotfire) reporting system.
  • Later joining the team to develop a single platform.

Education

High school diploma -

Brighton High School

Skills

Office administration

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Accomplishments

  • Collaborated with team of 5 in the development of Audit Compliant discrepancy reporting tool.

Timeline

Administrative Assistant

Imperial Die Cutting
11.2020 - Current

Administrative Assistant

ServiceMaster Clean
09.2020 - 10.2020

Amazon.com
07.2020 - 09.2020

Station Auditor

United Airlines
06.2012 - 10.2019

Customer Service Representative

United Airlines
12.1986 - 05.2020

High school diploma -

Brighton High School

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Kristen Zarlengo