Kristen Zittel

• Contacted pharmacies to submit and refill patients' prescriptions.
• Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
• Conducted patient interviews to gather health history, vital signs and information about current medical issues.
• Explained treatment procedures and physicians' instructions.
• Organized patient charts before each day's clinic sessions began.
• Registered new patients into practice management software program accurately entering demographic information.
• Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
• Verified appointment times with patients, preparing charts, pre-admission and consent forms.
• Incorporated outside records into charts and EHR.
• Recognized by management for providing exceptional customer service.

I was fortunate enough to be able to stay home with my 2 children during their summer vacation to save on fulltime childcare. I then returned to work when they went back to school.

• Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
• Answered call lights promptly and responded to requests from patients in a timely manner.
• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
• Educated new hires on policies and procedures related to the nursing assistant role within the facility.
• Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
• Assisted nurses with daily patient care, including dressing wounds, surgical sites, and providing hygiene and toileting assistance.
• Provided emotional support for family members during difficult times in the hospital setting.
• Measured and recorded food and liquid intake and output, reporting changes
• Assisted with admission, discharge and transfer procedures of patients according to hospital policy and procedure guidelines.

• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance
• Built strong relationships with clients to deliver emotional support and companionship
• Changed dressings, bandages, and binders to maintain proper healing and sanitary measures
• Recognized and reported abnormalities or changes in patients' health status to the case manager
• Provided safe mobility support to help patients move around personal and public spaces
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
• Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping
• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship
• Provided compassionate and patient-focused care to cultivate well-being
• Implemented physical therapy to support patient improvement in muscle tone, range of motion, and injury recovery
• Laundered items, changed sheets, and made the bed to keep patients' bedroom clean
• Entrusted to handle confidential and sensitive situations in a professional manner
• Guided patients to the restroom to support bladder and bowel relief requirements
• Recorded status and duties completed in logbooks for management
• Assisted clients with daily living needs to maintain self-esteem and general wellness
• Recorded patients' pulse, blood pressure, and respirations (TPRs) to assess and document important health information.

• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy
• Cared for residents in assisted living facility and delivered high-quality support to meet needs
• Supported ambulation and physical therapy needs by conducting planned exercise routines
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
• Utilized therapeutic communication, empathy, and active listening skills to encourage and develop positive relationships with patients
• Supported needs of 10+ residents under long-term care
• Assisted nursing staff with completing daily rounds, documenting vital signs, and answering calls
• Documented patient information and care activities in the electronic health record
• Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction

stayed home with my first son and ended up opening a small in home daycare for the next few years. i was caring and maintaining daily schedules for 4 extra children plus my own, under the age of 4. Then returned to work shortly after my 2nd child was born.

• Communicated with parents or guardians about daily activities, behaviors and upcoming events.
• Instructed children in eating, resting and restroom habits.
• Taught basic language skills such as counting, alphabets, shapes.
• Enforced rules to teach good manners and maintain safe environment.