KRISTENA FERRELL
Beaumont,TX
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation, and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
11
11
years of professional experience
Work History
Deparment Coordinator
NOV
2024.06 - 2024.08
- Monitoring and managing all inventory purchases within the AACD part small inventory.
- Managing the office budget effectively.
- Serving as the liaison between supervisors, managers, executives, and other company personnel.
- Coordinated department meetings and events.
- Coordinating and assisting in booking travel and third-party training for department team members.
- Performing receptionist duties, coordinating visitor access, receiving and sorting incoming mail and deliveries, and managing outgoing mail.
- Tracked project hours every week.
- Preparing materials and information for projects and meetings.
- Indetified opportunities for process and office management improvements.
- Ordering and maintaining office supplies, as well as managing a limited number of purchase orders and coding invoices.
- Assisting with office layout planning and office moves, and managing and maintaining IT infrastructure.
SERVICE COORDINATOR
CENNOX
2020.03 - 2023.04
- Guide customers and technicians through advanced problem-solving process
- Call management/navigation to ensure ETA and SLA adherence of client contract requirements
- Provided training and guidance in the areas of service Project teams
- Assisted with the conducting of program evaluation activities and reporting
- Worked with internal SMEs to gather, analyze, and prepare data needed to assist Quality Program Manager with coordination of internal audits and delegation oversight.
CUSTOMER SERVICE AGENT
ADT
2018.02 - 2020.02
- Answer customer questions
- Help fix technical issues
- Help customers understand their billing
- Navigate customer problems.
COLLECTION REPRESENTATIVE
ALLTRAN FINANCIAL
2017.04 - 2018.01
- High volume inbound and outbound call center
- Taking payment arrangements
- Handling between 350-400 calls daily
- Collecting on personal loan accounts
- Using multi system switchboards
- Using Microsoft tools and following state and FDCPA procedures
- Helping customers become current on account, exp (payment arrangements, debit cards, credit cards, and checks.
ALARM DISPATCH LEAD
TUTOR MONITORING
2017.01 - 2017.11
- Alarm monitoring
- Dispatching emergency services
- Handling high stress level calls
- Log and input calls
- Strong communication between clients, emergency services, and guards.
DEPARTMENT MANAGER
2016.01 - 2016.11
STOCKER
WALMART
2014.01 - 2016.11
- Online grocery shopper, trained associates, set and met store goals, managed reports, stock processes
STORE ASSOCIATE
PARTY CITY
2014.09 - 2014.12
- Cashier, stocked freight, cleaned areas, binning back room
Education
AS BUSINESS ADMINISTRATION -
DALLAS COLLEGE
Dallas, TX08.2024
Cert Business Administration -
DALLAS COLLEGE
Dallas, TX05.2022
HIGH SCHOOL DIPLOMA -
NORTH SHORE SENIOR
Houston, TX05.2014
Skills
- Proficient with Microsoft Office suite including Word, Excel, and Power Point.
- Comfortable using both Windows and Apple operating software
- Workload prioritization
- Document Control
- Report Preparation
- Scheduling Coordination
- Relationship building and management
- Training and mentoring
- Work Planning and Organization
References
- Chelsea Slater, 832-661-8119
- Juanita Smith, 713-587-6701
Timeline
Deparment Coordinator
NOV
2024.06 - 2024.08
SERVICE COORDINATOR
CENNOX
2020.03 - 2023.04
CUSTOMER SERVICE AGENT
ADT
2018.02 - 2020.02
COLLECTION REPRESENTATIVE
ALLTRAN FINANCIAL
2017.04 - 2018.01
ALARM DISPATCH LEAD
TUTOR MONITORING
2017.01 - 2017.11
DEPARTMENT MANAGER
2016.01 - 2016.11
STORE ASSOCIATE
PARTY CITY
2014.09 - 2014.12
STOCKER
WALMART
2014.01 - 2016.11
AS BUSINESS ADMINISTRATION -
DALLAS COLLEGE
Cert Business Administration -
DALLAS COLLEGE
HIGH SCHOOL DIPLOMA -
NORTH SHORE SENIOR
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