Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

KRISTENA FERRELL

Beaumont,TX

Summary

Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation, and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.

Overview

11
11
years of professional experience

Work History

Deparment Coordinator

NOV
06.2024 - 08.2024
  • Monitoring and managing all inventory purchases within the AACD part small inventory.
  • Managing the office budget effectively.
  • Serving as the liaison between supervisors, managers, executives, and other company personnel.
  • Coordinated department meetings and events.
  • Coordinating and assisting in booking travel and third-party training for department team members.
  • Performing receptionist duties, coordinating visitor access, receiving and sorting incoming mail and deliveries, and managing outgoing mail.
  • Tracked project hours every week.
  • Preparing materials and information for projects and meetings.
  • Indetified opportunities for process and office management improvements.
  • Ordering and maintaining office supplies, as well as managing a limited number of purchase orders and coding invoices.
  • Assisting with office layout planning and office moves, and managing and maintaining IT infrastructure.

SERVICE COORDINATOR

CENNOX
03.2020 - 04.2023
  • Guide customers and technicians through advanced problem-solving process
  • Call management/navigation to ensure ETA and SLA adherence of client contract requirements
  • Provided training and guidance in the areas of service Project teams
  • Assisted with the conducting of program evaluation activities and reporting
  • Worked with internal SMEs to gather, analyze, and prepare data needed to assist Quality Program Manager with coordination of internal audits and delegation oversight.

CUSTOMER SERVICE AGENT

ADT
02.2018 - 02.2020
  • Answer customer questions
  • Help fix technical issues
  • Help customers understand their billing
  • Navigate customer problems.

COLLECTION REPRESENTATIVE

ALLTRAN FINANCIAL
04.2017 - 01.2018
  • High volume inbound and outbound call center
  • Taking payment arrangements
  • Handling between 350-400 calls daily
  • Collecting on personal loan accounts
  • Using multi system switchboards
  • Using Microsoft tools and following state and FDCPA procedures
  • Helping customers become current on account, exp (payment arrangements, debit cards, credit cards, and checks.

ALARM DISPATCH LEAD

TUTOR MONITORING
01.2017 - 11.2017
  • Alarm monitoring
  • Dispatching emergency services
  • Handling high stress level calls
  • Log and input calls
  • Strong communication between clients, emergency services, and guards.

DEPARTMENT MANAGER

01.2016 - 11.2016

STOCKER

WALMART
01.2014 - 11.2016
  • Online grocery shopper, trained associates, set and met store goals, managed reports, stock processes

STORE ASSOCIATE

PARTY CITY
09.2014 - 12.2014
  • Cashier, stocked freight, cleaned areas, binning back room

Education

AS BUSINESS ADMINISTRATION -

DALLAS COLLEGE
Dallas, TX
08.2024

Cert Business Administration -

DALLAS COLLEGE
Dallas, TX
05.2022

HIGH SCHOOL DIPLOMA -

NORTH SHORE SENIOR
Houston, TX
05.2014

Skills

  • Proficient with Microsoft Office suite including Word, Excel, and Power Point
  • Comfortable using both Windows and Apple operating software
  • Workload prioritization
  • Document Control
  • Report Preparation
  • Scheduling Coordination
  • Relationship building and management
  • Training and mentoring
  • Work Planning and Organization

References

  • Chelsea Slater, 832-661-8119
  • Juanita Smith, 713-587-6701

Timeline

Deparment Coordinator

NOV
06.2024 - 08.2024

SERVICE COORDINATOR

CENNOX
03.2020 - 04.2023

CUSTOMER SERVICE AGENT

ADT
02.2018 - 02.2020

COLLECTION REPRESENTATIVE

ALLTRAN FINANCIAL
04.2017 - 01.2018

ALARM DISPATCH LEAD

TUTOR MONITORING
01.2017 - 11.2017

DEPARTMENT MANAGER

01.2016 - 11.2016

STORE ASSOCIATE

PARTY CITY
09.2014 - 12.2014

STOCKER

WALMART
01.2014 - 11.2016

AS BUSINESS ADMINISTRATION -

DALLAS COLLEGE

Cert Business Administration -

DALLAS COLLEGE

HIGH SCHOOL DIPLOMA -

NORTH SHORE SENIOR

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